Billing​/Insurance Clerk I - 007543

Posting Details

Position Number: 007543

Position Title:

Billing/Insurance Clerk I - 007543

Division:
Student Affairs

Department: 210900 - Student Health Services

Minimum Qualifications:

High school diploma or equivalent and two years clerical and/or secretarial experience. An equivalent combination of education and experience may be considered.

Preferred Qualifications:

Medical business office experience is preferred.

• Calls patients to remind them of scheduled appointments, to reschedule 'no show' appointments and to verify demographic information for billing purposes.
• Prepares charts and encounter tickets for scheduled clinics in accordance with written policies and guidelines; checks patients into clinic.
• Greets patients.
• Obtains demographic and insurance information.
• Obtains insurance and medical records release authorization in accordance with HCFA guidelines and Risk Management policies.
• Verifies insurance through individual insurance carrier websites and documents necessary information for billing purposes.
• Scans insurance information using the Seimens system.
• Notifies patients of non-covered services being rendered.
• Checks patients out of clinic.
• Reviews encounter tickets for completeness and accuracy of CPT and ICD-10 codes and follows up with provider when appropriate coding and documents are not available.
• Keys all charges into computerized billing system.
• Collects patients co-payments or balances due on account and enters payments into the system.
• Answers patients' inquiries regarding fees and payments.
• Prints bills on demand for patients requesting them at time of service.
• Tracks encounter tickets daily to ensure that all clinical activities are posted, that all 'no show' and 'canceled' patients are correctly recorded on both the information system and medical records for compliance purposes, and that charges, payments and deposits balance.
• Follows appropriate cash handling policies and procedures.
• Schedules patient appointments for faculty and other medical providers in accordance with written policies and guidelines.
• Answers telephone inquiries and provides basic information regarding physician qualifications, available appointment times, directions and billing requirements.
• Screens telephone calls and connects patients to staff most qualified to handle inquiries deemed outside the scope of this position (i.e. medical, legal, compliance issues) in accordance with policies and procedures.
• Generates referral authorization requests to other specialists following written policies and procedures.
• Maintains medical records.
• Files clinical data, referrals, inpatient records and test results daily.
• Processes all medical records requests, disability forms and subpoenaed records according to HIPAA and Risk Management guidelines and policies.
• Utilizes health network information system for patient registration, scheduling appointments, checking patients in and out and patient inquiry.
• Ensures patient confidentiality.
• Regular and prompt attendance.
• Ability to work schedule as defined and overtime as required.
• Related duties as required.

Number of Vacancies: 1

Job Open Date: 08/03/2026

Open Until Filled:
Yes

Working Days:
Monday - Friday

Working Hours:

8:00 a.m.

- 5:00 p.m.

Job Location:

Main Campus

Full-time or Part-Time:
Full Time

Regular or Temporary:
Regular

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. If you feel you have been discriminated against, please notify the Equal Employment Opportunity Investigator or the Associate Vice President, Finance and Administration/CHRO.

EO Employer minorities/females/veterans/disabilities/sexual orientation/gender identity.

Annual Security and Fire Safety Report
The University of South Alabama publishes certain crime statistics for the most recent three-year period as…