Patient Access Rep - CW Patient Access - Children's and Women's Hospital

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms.

We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

• Responsible for complete and accurate registration of patients
• Explains payment policies, reviews accounts for old debts, and collects payments
• Utilizes supportive insurance information to ensure entry of correct third party data
• Obtains information to complete various forms
• Explains hospital policies
• Assigns nursing floor and makes bed/room assignments
• Uses CRT and keyboard to access the Hospital Information System (HIS)
• Obtains required signatures
• Verifies pre-admitting tests
• Prepares admission charts and patient cards
• Routes patients to appropriate ancillary departments
• Performs discharge procedures as needed
• Adheres to Infection Control and Standard Precautions procedures/policies
• Distributes charts and obtains missing information
• Operates cash drawer and balances using an adding machine
• Operates printer, fax, copiers, and installs paper/forms weighing up to 25 lbs.
• Communicates and uses appropriate customer relations skills with physicians, patients, families, health care team and staff in person and via the telephone and responds to overhead pages
• Adheres to all applicable hospital policies and procedures including those pertaining to patient confidentiality
• Completes all mandatory department, educational and hospital requirements
• Adheres to current Infection Control and Safety Standards
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

• High School Diploma or equivalent and 1 year general clerical experience Required
• Successful completion of post‑high school training from an accredited institution as approved and accepted by the University of South Alabama may be substituted (30 semester hours, 45 quarter hours or 720 classroom hours) for the required year of experience Preferred
• Comparable combination of education and experience may substitute for the above requirements.

• Familiarity with basic medical terms
  - Low
• Understanding of health insurance plans, co‑pays, deductibles, and authorization
  - Medium
• Capability to rapidly and flawlessly input patient demographics, medical history, and billing information into databases
  - High
• Managing in‑person check‑ins, answering multi‑line phone systems, and communicating with clinical staff simultaneously
  - Medium