Surgery Scheduler - PE Surgery-Bariatrics - Physicians Group

Job Title

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms.

We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

• Order and schedule patient surgeries
• Contact patient regarding surgery date and location or any changes
• Verifies accuracy of patient information including insurance in the EMR when scheduling the surgery
• Ensure patients obtain their pre-operative clearances
• Maintain accurate records of patient appointments and surgeries
• Completes pre-procedure phone calls and confirms appointment times with clinics
• Assist with other administrative tasks as assigned by supervisor
• Effectively communicate with Medical Assistants, Providers and other co-workers.
• Provides accurate, detailed information to patients regarding test preparation, time of patients scheduled arrival, and any other directional information needed
• Verification of patient insurance benefits
• Responds to inquiries from providers, patients and staff regarding surgeries and procedures.
• Navigate the patients through the bariatric surgery process from the beginning to the end
• Input patient information into our Bariatric EMR System-Sequence
• Completes all mandatory department, educational and hospital requirements
• Adheres to current Infection Control and Safety Standards
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

• High School Diploma or equivalent and 4 years of related experience. Required
• Experience in customer service and/or experience in a healthcare setting. Preferred
• Comparable combination of education and experience may substitute for the above requirements.

• Excellent communication skills, both verbal and written
• Strong organization skills with the ability to prioritize tasks effectively
• Ability to multi-task is essential
• Working knowledge of Microsoft Office (Excel, Word, Outlook) electronic medical records, telephone systems, and fax machines
• Ability to anticipate, understand, and manage patient expectations and provide consistent delivery of services
• Ability to manage and multitask communicating with patients/staff/outside clinics
• Acts as a communication link between physicians, patients, and the healthcare team, utilizing high-level customer service skills.

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.