Office Professional; COP

Responsibilities

Primary

Job Functions:

Greets consumers in a professional and welcoming manner

• Ensures consumers sign in via the paper signature log upon his/her arrival at the clinic
• Verify appointments in scheduling system or manual method and promptly notify the appropriate clinician of the consumer’s arrival.
• Direct consumer to appropriate waiting area. Periodically monitor the waiting area to ensure consumers are called to his/her appointment

Completes admission process for new consumers

• Direct consumer to complete the general intake forms and obtain appropriate insurance information
• Accurately populate all fields as related to the admission process in EHR system
• Ensure that patient insurance information is correctly in EHR system
• Research self- pay patients in insurance eligibility websites (Waystar, Palmetto, BCBS, etc)

Responsible for consumer payments

• Collects consumer “out-of-pocket” costs (i.e. co-pays, deductibles, and co-insurance) and prepares receipts
• Prepares and makes deposits, if needed

Assists with Financial Assistance/Sliding Fee Discount Program applications

• Assists consumers with completion of the Financial Assistance application/Sliding Fee Discount Program application, as needed
• Communicate with consumers regarding proof of income requirements.

Scheduling Calendar

• Schedules return appointments for consumers accurately and gives consumer an appointment card with next scheduled appointment and initials.
• Re-schedules, and cancel appointments as necessary and communicates these changes to consumers.
• Schedule consumer appointments with outside agencies as requested
• Enters unscheduled appointment into scheduling system (manual) and notifiy the appropriate clinician of consumer’s arrival

Answers telephone in a professional and welcoming manner.

• Receives consumer requests for appointment/information and changes
• Direct callers to the appropriate person in a timely manner

Protects and maintains the confidentiality of all records and patient information

• Ensurance all releases are completed accurately and immediately scanned into Avatar via POS scanning.
• Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements

Other Responsibilities

• Perform quality assurance process as necessary.
• Completes administrative review audits as necessary.
• Passing out prescriptions from the doctor/CRNP/PA to the consumer.
• Perform relief for other staff members.
• Makes copies, faxes documents and performs other related clerical duties as needed.

Supervision and consultation

• Seeks supervision and consultation as needed
• Accepts and employs suggestions for improvement
• Actively works to enhance skills

Courteous and respectful towards consumers, visitors and co-workers

• Treats consumers with care, dignity and compassion
• Respects consumers’ privacy and confidentiality
• Is pleasant and cooperative with others
• Assists consumers and visitors as needed
• Personal values don’t inhibit ability to relate and care for others
• Is sensitive to the consumers’ needs, expectations and individual differences
• Is gentle and calm with consumers, families and others as appropriate

Administrative and other related duties as assigned

• Actively participates in Performance Improvement activities
• Actively participates in AltaPointe/Accordia committees as requested
• Completes assigned tasks in a timely manner
• Treats consumers with dignity and respect
• Works in a cooperative manner with other AltaPointe/Accordia employees
• Follows AltaPointe/Accordia policies and procedures

Physical Requirements of the Job:

• Continuous sitting (extended sitting) up to 2 hours at a time until break or lunch.
• Reaching forward to…