Manager, Patient Access Services - CW Patient Access - Children's and Women's Hospital

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms.

We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

• Coordinates the development implementation and operation of Access Services across the health system ensures that programs align with the health systems strategic initiatives with emphasis on customer service and overall patient experience, oversees the delivery of services that facilitate patient access across all points in the system
• Assists in the daily operations of the department and is responsible for the operation of the department in the absence of the Assistant Director/Director, supervising the daily activities of personnel develops, evaluates, and modifies Revenue Cycle applications and processes directly related to patient access
• Provides technical and training support to Patient Access staff, administrative staff, technical staff, physicians. and nurses to ensure specific department implementations function properly and are in accordance with established policies, procedures and best practices holds 24-hour accountability for Patient Access services across the Health System
• Assists with personnel functions for the department (i.e recruitment, hiring, disciplinary actions, evaluations, counseling and education), assists in developing an annual budget that meets the departments needs within the framework of available resources, assists in monitoring budgetary expenses and revenues identifying variances and adjusting spending accordingly
• Develops, implements and updates policies and procedures in a collaborative and interdisciplinary process according to the Joint Commission, hospitals and health system standards assists the Health System Information Systems department in the selection testing and implementation of systems related to Patient Access Services process develops custom reporting of Patient Access Services data to measure accuracy, customer satisfaction and education of staff in correction of errors, assists as needed, with review of Revenue Cycle and assists with development of corporate policies and procedures to ensure process is effective, efficient and customer friendly, provides lateral supervision to Bed Placement Associates and Coordinators working within the nursing Administration Department at USA Medical Center
• Assists the Chief Nursing Officer and Assistant Chief Nursing Officer, Medical Center with the personnel functions of Bed Placement Associates and Coordinates (i.e. recruitment, hiring, disciplinary actions, evaluations, counseling and education), participates in the strategic planning activities for the department and institution
• Assists in the development of a strategic plan for the department that supports the health systems overall plan, translates the department or health systems strategic plan to staff ensuring support of the plan and modifying the plan in response to changing internal and external factors
• Assumes accountability for current standards established by professions, regulatory and governmental agencies, determines, translates and implements relevant standards and promotes department compliance, maintains standards of practice consistent with current findings
• Assists in the development and maintenance or a performance improvement program for the…