Guest Service Agent

Property

Location:

812 West I-65 Service Road South - Mobile, Alabama 36609

• Incentives – Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth – Mentorship, cross-training, development plans, management training, and more–over 200 internal promotions this year
• Health and well-being – Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement – Company-matched 401(k)
• Award-winning – Ranked among Newsweek's America’s Greatest Workplaces 2025
• New hotel opening – $15 per hour

• Serve as the happy, helpful face of the hotel to guests entering and departing the front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front‑desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30p.m. kickback service, which may include food preparation, set‑up, guest service (host or bartender), and clean‑up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co‑workers.
• Ensure an exceptional guest experience by providing courteous, friendly service with a +1 Service attitude.

• Friendly, highly organized communicator and multitasker.
• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day‑to‑day activities.
• Ability to speak and receive direction (written and verbal) in English.
• Willingness and ability to work alone as scheduled.

EOE