Front Desk Clerk- Part-Time - Overnight

Location:

Battle House, 26 North Royal Street, Mobile, AL 36602, USA

At Battle House Hotel and Spa we pride ourselves on delivering unparalleled service in a stunning environment. Our hotel is full of charm, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results‑driven candidates to join our team to deliver outstanding service to our guests.

Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.

• Health, Dental, Vision and Life Insurance including FSA and HSA options
• Short and Long‑Term Disability
• Paid holidays, Vacations, PTO and Sick Leave.
• 401k with matching
• Tuition Reimbursement
• Hotel and Food and Beverage Discounts

And much more!

As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre‑registration, and pre‑assignment of rooms, and properly assigning rooms based on location, rate, guaranteed room types, Marriott Reward Members, or group status.

This role also plays a vital role in handling guest concerns in a professional and timely manner, finding appropriate solutions and ensuring guest satisfaction.

• Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Skillfully assigns rooms based on location, rate, and guest enrollment, ensuring optimal experience.
• Issues room keys and provides escort instructions to the Bellhop for smooth arrivals.
• Responds to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
• Keeps up‑to‑date knowledge of groups or events in‑house and current local events, ensuring guests are well‑informed.
• Understands qualified discounts and applies vouchers correctly.
• Handles future and same‑day reservations efficiently, accommodating walk‑in guests with professionalism and attention to detail.
• Conducts guest check‑ins and check‑outs in a knowledgeable, efficient, friendly, and professional manner.
• Assists guests with safe deposit boxes at the Front Desk, ensuring security and confidentiality.
• Accurately posts, corrects, or adjusts charges to guest accounts as necessary.
• Is well‑versed in credit, cash‑in‑advance, and check‑cashing procedures, adhering to policies.
• Maintains and completes Front Desk reports thoroughly.
• Handles cash transactions with accuracy and integrity, following cash handling procedures.

Education:

High School or better in HS Diploma/GED.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.