Rooms Manager

Battle House Hotel and Spa
26 North Royal Street
Mobile, AL 36602, USA

Job Description:

• Supervises daily Housekeeping shift operations, ensuring strict compliance with all housekeeping policies, standards, and procedures.
• Oversees daily Front Desk shift operations, guaranteeing adherence to all policies, standards, and procedures.
• If applicable, supervises the Laundry and Recreation areas.
• Willing to perform hourly job functions in both Front Desk and Housekeeping departments if necessary.
• Assumes the role of supervisor for Housekeeping and Front Office in the absence of the Director of Services or Front Office Manager.
• Operates all departmental equipment as needed and promptly reports any malfunctions.
• Carefully manages staffing levels to effectively meet guest service needs, operational requirements, and financial objectives.
• Supports and maintains an effective inspection program for guestrooms and public spaces to ensure high quality and cleanliness.
• Effectively communicates areas that need attention to staff and follows up to ensure comprehension and action.
• Coordinates room inspections for VIP guests in collaboration with the Sales department, ensuring top‑notch service.
• Conducts daily inspections of guestrooms to maintain and improve standards consistently.
• Supervises the hotel's general cleaning schedule to guarantee overall cleanliness and presentation.
• Proactively implements and trains the team on new cleaning techniques, supplies, and equipment for improved efficiency and guest satisfaction.
• Assists in ordering guestroom supplies, cleaning materials, and uniforms to ensure availability and appropriateness.
• Ensures that all associates have the necessary supplies, equipment, and uniforms to perform their duties efficiently.
• Communicates guest room status to the Front Desk promptly to facilitate smooth operations and guest check‑ins.
• Supervises turndown service and takes care of the special needs of VIP guests for an exceptional experience.
• Collaborates closely with the Engineering department on guestroom maintenance needs to promptly address any issues.
• Actively supports modified duty and TLC programs and participates in related activities to foster a positive work environment.
• Sets a positive example for guest relations by maintaining a friendly and professional demeanor at all times.
• Engages with guests to obtain feedback on their experience and promptly addresses any issues or complaints with empathy and efficiency.
• Empowers associates to provide excellent customer service by clearly communicating expectations and offering the necessary support.
• Observes service behaviors of associates and provides constructive feedback to foster continuous improvement.
• Attends pre‑and post‑convention meetings to understand group needs and effectively communicates critical information to the Housekeeping staff.
• Reviews comment cards and guest satisfaction results with associates, developing and implementing corrective action plans as needed.
• Conducts training sessions for housekeeping and Front Office associates to ensure they are equipped with the necessary skills and knowledge.
• Establishes and maintains open, collaborative relationships with associates, encouraging a positive and supportive work environment.
• Possesses a comprehensive understanding of budgets, operating statements, and payroll progress reports to assist in effective financial management.
• Actively participates in managing the department's expenses to achieve or exceed budgeted goals.
• Understands the impact of the department's operations on the hotel's overall financial goals and objectives, contributing to the property's success.

• Health, Dental, Vision and Life Insurance including FSA and HSA options
• Short and Long‑Term Disability
• Paid holidays, Vacations, PTO and Sick Leave.
• 401k with matching
• Tuition Reimbursement
• Hotel and Food and Beverage Discounts

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.