Operations Manager Regions Arena

Position: Operations Manager | Full-Time | Regions Arena
Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The hospitality Operations Manager is responsible for supporting the General Manager in leading the daily food and beverage operations while ensuring exceptional guest experiences, operational excellence, and financial performance. This role provides hands-on leadership in all aspects of hospitality operations, including service execution, staffing, employee development, inventory, safety, compliance, and operational planning. In the absence of the General Manager, the Operations Manager may be asked to temporarily perform the duties of the General Manager.

The Operations Manager directly supervises and develops team members by providing coaching, training, performance feedback, and accountability to ensure company standards are consistently met. This position exercises independent judgment in managing employee relations and making employment decisions, including hiring, performance management, disciplinary actions, promotions, and separations, while fostering a positive, inclusive, and compliant work environment. Success in this role requires a proactive leader who can balance exceptional customer service with operational efficiency, financial stewardship, and team engagement in a fast-paced, event-driven environment.

The Operations Manager partners closely with venue leadership and cross-functional departments to deliver seamless event execution and support the overall success of the venue. This position requires flexibility to work a variable schedule, including evenings, weekends, holidays, and extended hours based on event activity. Strong leadership, communication, organizational, problem-solving, and decision-making skills are essential, along with a commitment to professionalism, accountability, and continuous improvement.

This position will initially be based at the Mobile Convention Center to support pre-opening planning, operational readiness, and training for the Regions Arena. Upon the arena's opening in early 2027, the primary work location will transition to the Regions Arena.

This is an on-site position and may occasionally provide operational support at the Mobile Convention Center and the Saenger Theatre as business needs require. Standard business hours apply; however, this position requires flexibility to work an event-driven schedule, including mornings, evenings, weekends, and holidays. Regular attendance, professional presentation, and the ability to support venue operations during peak event periods are essential.

This role pays an annual salary of $85,000-$90,000

Benefits for Full-Time roles:
Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until October 2, 2026.

About the Venue

The Regions Arena is a state-of-the-art, 10,000-seat entertainment venue currently under construction in downtown Mobile, Alabama, with a planned opening in early 2027. Designed to become the premier destination for live entertainment and community events along the Gulf Coast, the arena will host a wide variety of events, including professional hockey, concerts, family shows, regional and national sporting events, community gatherings, and Mobile's annual Mardi Gras celebrations.

The arena will feature premium hospitality offerings, including luxury suites, club spaces, loge boxes, and more than 27,000 square feet of flexible multi-purpose and pre-function space, creating exceptional experiences for guests and event partners alike. The hospitality team plays a critical role in delivering outstanding food and beverage experiences through catering, concessions, premium hospitality, and suite services. Working in a fast-paced, event-driven environment, the team is committed to providing exceptional guest service while supporting the venue's operational excellence and long-term success.

Responsibilities

* Assist the General Manager of hospitality in the overall leadership, planning, and execution of food and beverage operations, including concessions, catering, premium services, and special events.

* Ensure the efficient, professional, safe, and profitable operation of all hospitality services while delivering exceptional guest experiences.

* Lead day-to-day event operations from pre-event planning through post-event breakdown, ensuring seamless coordination between venue management, operations, culinary, warehouse, and event staff.

* Ensure compliance with all federal, state, and local laws,…