Guest Services; Front Desk Supervisor

Join the Legacy:
Guest Services Supervisor The Admiral Hotel | Mobile, AL

At The Admiral
, we blend storied tradition with modern elegance. Located in the heart of Mobile, we are looking for a vibrant leader to "illuminate" our guest experience. If you have a passion for luxury hospitality and a knack for inspiring a team, we want to meet you.

• Rate: $18.00 / hour
• Type:
  Full-Time
• Location:
  
  251 Government Street, Mobile, AL

We value individuality, passion, and fun. Our comprehensive benefits include:

• Growth:
  Internal development opportunities.
• Time Off:
  Paid Time Off (PTO) + Paid Holidays.
• Wellness:
  Affordable Medical, Dental, and Vision, Company-paid Life Insurance, and supplement insurance options available.
• Security: 401(k) & Roth 401(k) with up to 3.5% employer match.
• Perks:
  Hotel & restaurant discounts at all Avocet properties.
• Referral bonuses.

As the Guest Services Supervisor, you are the heartbeat of the Front Desk. You’ll lead by example—ensuring every guest receives a smile, eye contact, and personal engagement while overseeing daily operations.

• Lead the Team:
  Manage Guest Service Representatives and Night Auditors; assist in creating schedules and leading monthly trainings.
• Elevate the Stay:
  Review arrivals for special requests, manage room inventory, and act as a local expert on Mobile’s best amenities.
• Own the
  
  Experience:
  
  Respond to guest reviews, resolve concerns with grace, and maintain seamless communication across departments.
• Operational Excellence:
  Maintain PCI & GDI compliance, manage supply levels, and act as Manager on Duty (MOD) when needed.

• Experienced: 2+ years of Guest Service leadership in a full-service, luxury, or boutique hotel environment.
• Tech-Savvy:
  Proficient in Microsoft Office/Google Drive; experience with Opera, Micros, and/or Saf Lok is a plus.
• Detail-Oriented:
  You notice the little things that turn a good stay into a great one.
• Flexible:
  Ready to work days, nights, weekends, and holidays to support the house.
• Physical:
  Comfortable standing for the duration of a shift and lifting up to 50 lbs.

Apply Now!