Front Desk Supervisor - Cheaha State Park

Position: Front Desk Supervisor

Compensation: $16.00 per hour

The Front Desk Supervisor oversees the front desk agents and operations, including checking guests in and out, reservations, and monitoring of the switchboard, while ensuring overall excellent guest service.

• Receive direction from the Lodging Manager and assist in the overall management of the unit’s operations, including planning and developing daily operations, forecasting, and analyzing sales, labor, and profit; and ensuring compliance with established budget.
• Schedule, supervise, and participate in operational duties specific to the unit.
• Assist in supervising, training, scheduling, disciplining, reviewing, and directing front desk staff.
• Respond to guest inquiries and resolve customer complaints.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Maintain and ensure safe facility environment, including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene.
• Notify Lodging Manager of all unusual events, circumstances, or other safety or quality control issues.
• Represent the company in a professional and positive manner at all times.
• Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
• Oversee front desk and lobby area.
• Assist in coordinating the Front Desk and the Housekeeping Department.

• High School Diploma.
• Clerical skills including typing, filing, office machine operations, cash register operation, and maintenance of records.
• Ability to undertake multiple tasks simultaneously.
• Bilingual in English/Spanish (preferred).
• Computer proficiency with MS Outlook, Word, and Excel.
• Demonstrated talent for interacting with a wide variety of people; effective organization and coordination of multiple priorities.
• Ability to learn and develop new skills and problem solve.
• Ability to arrange and coordinate schedules for reservations.
• Excellent interpersonal, administrative, telephone and other communication skills.

• Moving about on foot to accomplish tasks, especially frequent movements from place to place within the unit.
• Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lift, carry, and push up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Stand for the entire work day and climb steps regularly.
• Read and write work-related documents in English.
• Speech recognition and clarity, including ability to understand speech of customers and co-workers and speak clearly in English.
• Constant communication and receipt of verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

• Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
• Reservations and POS systems.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.