Room Attendant

Job Details

• Job Location:
  
  Holiday Inn Express & Suites Tuscaloosa East - COTTONDALE, AL 35453
• Position Type:
  Full Time
• Education Level: High School
• Travel Percentage:
  None
• Job Shift: Day
• Job Category:
  Hospitality - Hotel
• Room Attendant – Job Description

Our Room Attendants play one of the most important roles in creating a wonderful experience for our guests. You help make each room feel fresh, clean, comfortable, and welcoming—just like home. If you take pride in your work, enjoy helping people, and love being part of a supportive team, this role is a great fit for you.

Room Attendants work closely with housekeeping leaders and other team members to make sure every guest walks into a room that is spotless, inviting, and ready for relaxation. Your attention to detail and positive attitude help set the tone for a great stay.

• Clean and refresh guest rooms to brand and WHM standards, including bathrooms, beds, floors, and amenities.
• Restock linens, towels, and supplies so rooms are fully prepared for the next guest.
• Ensure each room looks neat, welcoming, and ready for a great guest experience.

• Maintain cleanliness in hallways and housekeeping work areas.
• Communicate any room issues or maintenance needs so they can be resolved quickly.
• Follow safety guidelines and cleaning procedures to protect guests and team members.

• Greet guests kindly if you encounter them while working.
• Assist with simple requests (like extra towels) in a warm, helpful manner.

• Manage your room list throughout the day and move smoothly from one task to the next.
• Keep your cart stocked, tidy, and ready to go.

No matter what room you clean, your goal is simple:
Make sure every guest feels welcome, comfortable, and cared for the moment they walk through the door.

The starting rate for the Room Attendant position is $13.50 per hour, and the first-year certification progression now provides an earnings pathway to $15.04 per hour through successful completion of required assessments and certifications.

• Hire – Starting Rate – $13.50
• 90 Days – Guest Service Gold – Golden Opportunities – $13.77
• 6 Months – Certified Guestroom Attendant (CGA) – $14.46
• 9 Months – Guest Service Gold – Making Connections – $14.75
• 12 Months – Guest Service Gold – Tourism Online Program – $15.04

• Successful completion of the 30-Day Meet the Bar Assessment (Right Person)
• Successful completion of the 60-Day GWC Assessment (Get It, Want It, Capacity to Do It / Right Seat)

• A warm, positive attitude and a genuine desire to help create a great guest experience.
• Housekeeping or cleaning experience is helpful, but not required — we will train the right person.
• Reliable and dependable, with consistent attendance and reliable transportation.
• Strong attention to detail, ensuring rooms are thoroughly cleaned and items are perfectly in place.
• Ability to work independently, manage your room list, and stay motivated throughout the shift.
• Physically able to perform housekeeping tasks, including bending, lifting up to 25 lbs, standing for long periods, pushing carts, and reaching.
• Willingness to follow cleaning procedures, brand standards, and safety guidelines.
• Good communication skills, and a team mindset when working with supervisors and coworkers.
• Comfortable interacting with guests in a friendly and respectful manner when needed.
• Professional appearance and demeanor that reflects WHM’s values and hospitality standards.
• Legally authorized to work in the United States.