Information Technology Technician

Overview

Neel-Schaffer is seeking applications from qualified candidates for an Information Technology (IT) Technician to join our growing engineering firm. This position can be based in one of the following offices:
Jackson or Biloxi, MS;
Birmingham or Mobile, AL;
Atlanta, GA;
Baton Rouge, LA; or Dallas, TX. The successful candidate must have relevant work experience and an aptitude for installing and troubleshooting desktops, laptops, and hardware peripherals in a Microsoft Windows environment. Locations available:
Jackson or Biloxi, MS;
Birmingham or Mobile, AL;
Atlanta, GA;
Baton Rouge, LA; or Dallas, TX.

• Identifies and troubleshoots technical issues and problems with users in multiple office locations.
• Assists employees in identifying and resolving computer problems and issues within a reasonable amount of time.
• Installs, upgrades, and configures hardware and software components.
• Troubleshoots hardware, including repairing or replacing damaged or aged IT equipment.
• Troubleshoots software issues, including system upgrades.
• Documents IT issues and corresponding resolution(s) in a clear and concise manner.
• Maintains the inventory of hardware and software, including spare parts.
• Operates and maintains computers, computer systems, and network.
• Performs minor programming or Powershell scripting.
• Performs and documents occasional training for computer users as needed.

Overnight and out-of-town travel may be required periodically, including weekends as needed. The candidate should have a strong work ethic, the capacity to work well with fellow employees and the ability to work well with minimal supervision. Additionally, the successful candidate must be flexible in supporting our Neel-Schaffer offices.

• An associate degree in IT is preferred, or a related degree.
• A minimum of 3 years of end-user and endpoint support experience.
• Experience working in and supporting teams within an AEC environment preferred.
• Experience troubleshooting network, hardware, and software issues; knowledge of current technological trends.
• Experience supporting and working with Auto Desk (e.g., AutoCAD, Civil 3D), Bentley (e.g., Microstation, Open Roads Designer), ESRI (e.g., ArcGIS Desktop, ArcGIS Pro), Bluebeam, and other engineering design software is preferred.
• Proficient in using Microsoft Office Suite (Excel, Word, Access, PowerPoint, and Outlook) and Adobe Acrobat.
• Familiarity with Windows OS.
• Knowledge of maintaining and supporting mobile devices, primarily Apple devices.
• Skill in the use of peripheral computer input and output devices as necessitated by work assignments.
• Familiarity with virtual machine (VM) platforms, preferably VMware, is a plus.

Equal Opportunity Employer