Lead Consultant

Location: UK - Mobile England |
Job-: 217801 |
Contract type: Standard |
Business Unit: Service Now

As a Lead Consultant, you will design and deliver high‑quality Service Now solutions aligned with customer business needs.

Acting as a trusted advisor, you will work with customer SMEs to guide them on both Industry and Service Now best practices, working closely with internal teams to ensure successful delivery.

• Advise customers on effective Service Now implementations, aligned with ITIL, platform best practices, and industry trends
• Analyse and validate business requirements with customer SMEs and Stakeholders, ensuring they are clearly defined before implementation
• Lead process workshops with customers to review their existing processes and agree on the most appropriate design and implementation approach for Service Now
• Manage project activities on smaller projects: oversee project tasks and timelines, chair project progress meetings, and act as the main customer contact
• Work closely with Technical Consultants to ensure that delivered solutions meet the agreed functional and business requirements and adhere to agreed standards.
• Lead sprint reviews and show & tell sessions to provide stakeholders with clear visibility of progress
• Execute functional testing prior to User Acceptance Testing, lead UAT review meetings, and support go-live and early-life activities
• Actively engage with Pre‑Sales and Account teams to support a smooth handover from sales to delivery
• Contribute to internal Service Now communities and knowledge sharing initiatives

• Relevant Service Now qualifications or accreditations, with a strong working knowledge of the Service Now platform, particularly IT Service Management.
• 3+ years’ experience in a similar consulting or delivery-focused role
• Strong customer communication skills and the ability to build trusted relationships
• Proactive, self‑motivated, with the ability to work independently or as part of a collaborative team
• Up‑to‑date knowledge of Service Now developments and industry trends
• Experience contributing to solution design, bids, proposals, and project documentation (desirable)
• Experience working in a customer‑facing consultancy environment (desirable)

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.