PC Technician; Active Secret Clearance

Overview

Our client has an immediate need for a PC Technician, located in Mobile, AL.

• Under general supervision, provide second-tier support to end-users for PC, server, mainframe applications and hardware. Escalate more complex problems to Senior Level.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulate or recreate user problems to resolve operating difficulties. Maintain currency and high level of technical skill in the field of expertise.
• Support responsibilities include software installation and configurations. Provide technical, operational, and training support to users of personal computers either by telephone or on-site for PC desktop hardware and software packages.
• Install and test personal computers, printers, and other peripherals; configure operating systems; load shrink-wrap programs and other application software; troubleshoot printer, computer, and peripheral incidents; perform hardware and software diagnostics; coordinate needed repairs; resolve computer system problems; coordinate between users and components of a local area network; participate in the evaluation of system configuration and software.

• Required Skills: Active Secret Clearance;
  Current DoD 8570 IA Baseline Certification, IAT Level I (examples include: A+ CE, Network+ CE, SSCP, CCNA-Security certifications); experience supporting Windows 7, Windows 10, and MS Office 2013; experience using Remedy or a similar ticketing system; strong analytical and follow-through skills; strong verbal and written communications skills; ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments;
  
  ability to work well independently on defined tasks; ability to work well as part of a team.
• Desired Skills: Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits); prior USACE/ACE-IT experience; experience working in a DoD environment; experience supporting Office 365.

Intermediate Level

Contract position based out of Mobile, AL.

The pay range for this position is $28.00 - $30.00/hr.

Benefits eligibility details may vary by employer and program terms. If eligible, benefits for this temporary role may include medical, dental & vision; disability coverage; 401(k) with pre-tax and post-tax options; life insurance; and PTO/leave options.