Information Technology Client Support Tech -Ent Job Mobile area,Alabama USA,IT/Tech

Position: INFORMATION TECHNOLOGY CLIENT SUPPORT TECH I-ENT

INFORMATION TECHNOLOGY CLIENT SUPPORT TECH I-ENT (T235514)

To provide accurate and timely IT Client support and services to supported UAB administrators, faculty, staff, and students. This includes incident resolution and request fulfillment of a moderate to complex nature. The role involves receiving, prioritizing, documenting, and actively resolving IT Client service requests, escalating incidents as necessary to maintain service‑level agreement (SLA) expectations.

Responsibilities include:

Responding to incidents for supported IT clients and systems from various sources, such as tickets entered into the ticketing system or phone calls to the AskIT Help Desk. This includes researching and attempting remote resolution, and performing on‑site troubleshooting and repair for classroom technology incidents when remote resolution is not possible. Incidents are escalated to the next level as required while maintaining ownership through resolution.

Responding to service requests for supported IT clients and systems from various sources, including tickets and phone calls to the AskIT Help Desk. Services are provided remotely when possible and otherwise on‑site for classroom technology requests. Requests are escalated to the next level as required while maintaining ownership through resolution.

Maintaining accurate information and data regarding incident and request response within the ITSM tool.

Performing other duties as assigned.

Hourly Rate: $17.95 - $29.20

Qualifications

Associate’s degree in a related field required. Work experience may substitute for the education requirement.

Ability to problem‑solve
Customer service skills
Technical troubleshooting skills, including hardware, software, and network troubleshooting
Written and verbal communication skills at all organizational levels
Exposure to common endpoint management tools such as SCCM/JAMF and ad hoc software deployment
Network printer mapping, both manual and via AD group management tools such as ADUC
Basic knowledge of AV equipment and usage

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran’s status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB’s Assistant Vice President and Senior Title IX Coordinator.

The Title IX notice of nondiscrimination is located /titleix.

Location and Details

Primary

Location:

University
Job Category: Information Technology
Organization: AskIT Help Desk
Employee Status: Regular
Shift: Day/1st Shift
Work Arrangement: Onsite

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