Senior System Analyst

Essential Duties and Responsibilities

• Responsible for gaining a detailed understanding of components of the business and translating that knowledge into the requirements for systems or processes.
• Act as primary liaison between project business staff and technical staff.
• May lead area of requirements development including work plan development, timeline, and resource management.
• Evaluate and recommend enhancements to application efficiency and reliability.
• May provide guidance, coaching, and training to other employees within the job area.

• Serve as the primary point of contact with MAXIMUS project staff and/or clients to define and document business and technical requirements for assigned projects.
• Act as the principal liaison between business stakeholders and technical personnel to ensure alignment of project objectives, requirements, and deliverables.
• Develop a comprehensive understanding of business processes, operational workflows, and system components, and translate this knowledge into detailed functional and technical specifications.
• Lead or support requirements-development activities, including work‑plan creation, task coordination, timeline management, and resource planning.
• Define and document data file extracts, automated process flows, report structures, and content specifications to support application development, enhancement, and maintenance activities.
• Support customer application development and systems integration efforts involving SaaS platforms, including CRM systems, customer‑experience tools, document‑management solutions, and financial ERP applications.
• Analyze and document system interfaces, data flows, and integration points across cloud‑based and on‑premises applications.
• Design, document, and produce ad hoc and recurring reports that summarize, analyze, and present data in support of project operations and decision‑making.
• Participate in system testing, design reviews, and code walkthroughs to validate requirements and ensure compliance with quality standards.
• Audit, evaluate, track, and report on application performance and project activities to ensure adherence to QA/QC requirements.
• Provide support for system maintenance activities, including the assessment of change requests, troubleshooting of issues, and coordination of enhancements.

• Bachelor's degree in relevant field of study and 5+ years of relevant professional experience, or equivalent combination of education and experience.

• Demonstrated experience applying Agile methodologies (Scrum or Kanban) for backlog refinement, user‑story development, acceptance‑criteria definition, and estimation using Jira or comparable tools.
• Proficiency in Business Process Model and Notation (BPMN 2.0) for documenting current‑state and future‑state workflows.
• Experience supporting customer application development and systems integration involving SaaS products, APIs, and cloud‑based services.
• Experience supporting CRM platforms (e.g., Salesforce, Dynamics, or comparable systems) and customer‑experience technologies, including Genesys Cloud CX.
• Familiarity with digital‑experience solutions, customer‑journey mapping, and omnichannel service‑delivery platforms.
• Experience working with document‑management systems, workflow automation tools, and content‑services platforms.
• Exposure to financial ERP systems (e.g., Oracle, SAP, Workday, or similar) and understanding of financial data flows and business processes.
• Proficiency with AI‑enabled analysis and documentation tools, including platforms that support automated requirements generation, data analysis, or process optimization.
• Experience with process‑automation technologies (e.g., RPA tools such as UiPath, Blue Prism, or Power Automate).
• Strong working knowledge of Structured Query Language (SQL) and Relational Database Management Systems (RDBMS).
• Understanding of data‑modeling concepts, data‑governance principles, and data‑quality frameworks.
• Experience collaborating with cross‑functional teams within large, matrixed organizational environments.
• Extensive experience working with Jira or similar…