PC Technician

Overview

Under general supervision, the candidate will provide second-tier support to end-users for PC, server, mainframe applications and hardware. The candidate will offer support with problems that the first-tier of help desk support is unable to resolve. The candidate may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. The candidate may simulate or recreate user problems to resolve operating difficulties.

The candidate will recommend systems modifications to reduce user problems. The candidate will maintain currency and high level of technical skill in field of expertise. The candidate will escalate more complex problems to Senior Level.

• Support responsibilities include software installation, and configurations. The Help Desk Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
• Install and test personal computers, printers, and other peripherals; configure operating system; load shrink-wrap programs and other application software programs.
• Troubleshoot printer, computer, and peripheral incidents; perform hardware and software diagnostics; coordinate needed repairs; resolve computer system problems; coordinate between users and components of a local area network; participate in evaluation of system configuration and software.

• Active SECRET clearance and ability to work on-site in Mobile, AL
• 3 years of experience in desktop support
• CompTIA A+, CompTIA Security+ or CompTIA Network+ (or equivalent)
• Current DoD 8570 IA Baseline Certification, IAT Level I; must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
• Experience supporting Windows 7, Windows 10, and MS Office 2013
• Experience using Remedy or a similar ticketing system
• Strong analytical and follow-through skills; strong verbal and written communications skills
• Ability to coordinate and get cooperation from multiple areas within IT; ability to work independently and as part of a team

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

• Job Type: Contract
• Location:
  
  Mobile, AL (onsite)
• Pay: $28.00 - $30.00/hr

The company is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, veteran status, disability, or any other protected characteristic.