Manager, Researcher

Role Overview

An expert experience leader with multi-facet role to drive customer centric mindset for creating products & solutions for various business units and develop capabilities and skills of the experience team. As a Lead Experience Researcher for Deloitte DT-US Product Engineering team, you will work with a creative group in a dynamic and fast-paced environment. Strategically design, plan, and execute user research studies and analyze behavioral metrics to paint a complete picture of our users to drive design decisions and user experience priorities.

This role requires a proven track record of user research strategy and execution using a deep toolbox of methodologies to explore behavior, workflow and motivations of our users. Passion for blending qualitative and quantitative research to inform design strategy, rapid prototyping, and iterative testing for continuous improvement essential. Join us in shaping the future of design!

Recruiting for this role ends on 07/31/2026.

• Defining and leading research strategies for digital products, including mobile experiences, across the product development lifecycle.
• Planning and conducting qualitative and quantitative research using methods such as interviews, usability testing, surveys, ethnography, concept evaluation, and behavioral analysis to generate actionable insights.
• Translating research findings into personas, recommendations, dashboards, and success metrics that inform product strategy, design decisions, and roadmap priorities.
• Partnering with product managers, designers, engineers, and other stakeholders to prioritize research topics, facilitate workshops, and connect teams to user needs.
• Leading research work streams across multiple products, mentoring team members, and helping strengthen research practices across the experience community.

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or work streams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
  
  Ability to mentor and provide clear guidance to others

US Deloitte Technology Product Engineering modernizes software and product delivery through a scalable, outcome-focused model that supports Deloitte's businesses, service lines, and internal operations. As Deloitte's primary internal development organization, the team builds and delivers digital products that help the organization operate effectively and lead in the market. Product Engineering is known for delivering innovative solutions with measurable impact and a strong focus on quality, collaboration, and continuous improvement.

Required:

• Bachelor's degree in Cognitive Psychology, Experimental Psychology, Human-Computer Interaction, Human Factors, Psychology, or a related field
• 8+ years of experience conducting user research for digital products, including mobile experiences
• Experience using qualitative and quantitative research methods, including interviews, ethnography, usability testing, surveys, card sorting, concept evaluation, and mobile testing
• Experience translating research findings into product strategy, design recommendations, personas, and prioritized opportunities
• Experience analyzing behavioral data, product usage metrics, survey results, and usability findings, including creation of dashboards or reporting
• Ability to lead research work streams and mentor researchers or cross-functional team members
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

• Advanced degree in Cognitive Psychology, Experimental Psychology, Human-Computer Interaction, Human Factors, Psychology, or a related field
• Experience facilitating workshops using design-thinking or similar methods
• Experience conducting generative, iterative, and post-launch research across the product development…