Client Manager

Client Manager

The SSI Group, LLC, headquartered in Mobile, Alabama, is a national leader in Healthcare Technology.

The Client Manager is responsible for the day-to-day management, performance monitoring, and operational success of SSI clients within their assigned region. This role oversees success for client stakeholders, ensuring effective communication, issue resolution, and continuous improvement across revenue cycle and clearinghouse operations. The Client Manager works closely with internal technical, operational, and product teams to ensure that client workflows are optimized, issues are resolved efficiently, and performance metrics are consistently improving.

This role requires a strong understanding of healthcare revenue cycle fundamentals, key performance indicators, and the ability to interpret operational and technical data to support client success and issue resolutions.

Essential Functions

• Client Relationship Management
• Revenue Cycle Performance Monitoring
• Issue Resolution and Escalation Management
• Clearinghouse and Technical Coordination
• Workflow and Process Improvement
• Data and Reporting Support
• Cross-Functional Collaboration

Marginal Functions

• Other duties as assigned.

Deep expertise in revenue cycle management, including understanding of workflows, processes, and integration across accounts

Key Performance Indicator (KPI) Acumen – Demonstrated ability to understand, monitor, and apply KPIs to evaluate performance, identify trends, and support data-driven decision-making.

Analytical and Critical Thinking – Strong capability to analyze complex data, identify patterns and root causes, and translate findings into actionable insights.

Healthcare Financial and Technical Knowledge – Working knowledge of healthcare financial concepts, revenue cycle processes, and related technical systems or data structures.

Effective Communication – Ability to clearly communicate complex information to diverse audiences through written, verbal, and presentation skills, and collaborate effectively across teams.

Organizational and Execution Excellence – Proven ability to prioritize work, manage multiple initiatives, and execute tasks accurately and efficiently within established timelines.

Must be able to interact cordially and productively with co-workers in a team environment.

Ability to work under pressure and to prioritize.

Must be able to proficiently read and write in English.

Must possess effective communications skills with ability to handle difficult situations.

Must be able to make independent judgment decisions with minimal supervision.

Must be able to see clearly with or without corrective lenses and hear clearly with or without aids.

Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly.

The SSI Security-First Mindset Information security and data protection is a shared responsibility – codified in our commitment to the SSI Security-First Mindset. The SSI Security-First Mindset is comprised of five pillars and universally applicable to all employees, regardless of position description, assigned duties and responsibilities.

The Five Pillars of the SSI Security-First Mindset:

• Pillar 1:
  Governance:
  Develop, implement, and enforce secure operational processes, procedures, and routines.
• Pillar 2:
  Accountability:
  Take an active role in protecting company assets and system & data resources.
• Pillar 3:
  Awareness:
  Recognize, report, and take action to resolve security risks.
• Pillar 4:
  Preparedness:
  Develop, implement, test, and improve backup plans for operational processes, procedures, and routines.
• Pillar 5:
  
  Collaboration:
  
  Communicate, share, and promote your Security-First Mindset at every opportunity.

Education

• Minimum/Preferred Education Level Description
• Minimum4 Year / Bachelors Degree Bachelor's degree in Healthcare Administration, Business Administration, or related field.
• Preferred Graduate DegreeMBA preferred.

Years of Experience

• Minimum Years of Experience Comments
• 6-10 years6 to 10 years of experience in healthcare…