Shopfloor OT/IT support Technician
Listed on 2026-07-01
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IT/Tech
IT Support, Technical Support
Shopfloor Ot/It Support Technician
Location:
Mobile, AL
Duration:
Full Time
Job Description:
IT endpoint knowledge, applicable on production lines, plus endpoint support.
Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points
Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
Stakeholder management, share regular updates and assist in preparing operational reports
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Adhere to shift rotation plan and Operating model
Interaction with SME’s on functional issues
Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
Tracks and report progress to stakeholders
Working experience in “Service Now” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
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