Tech II - PC

General Function

Ability to perform standard break‑fix triage for hardware and software on end user systems. Desk‑side software support utilizing Windows Operating Systems. Responding to incoming service requests in a timely manner and following established procedures for logging, reporting and monitoring desktop operations.

• PC installs
• PC rollouts
• Health events
• Printer maintenance

None

• A+ minimum certification required; ability to obtain additional certifications such as Net+, Server+, HP, IBM and Dell specific.
• Work well independently and in team settings.
• Excellent organization and multitasking skills.
• Excellent customer service skills.

Employees are regularly required to sit, talk, hear, use hands to operate standard office equipment, and reach with hands and arms. Frequently required to walk, stand and move about to accomplish tasks, including moving from one work site to another. Ability to ascend and descend stairs and adjust close vision are necessary.

Employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple concurrent tasks; and interact with colleagues, clients and vendors. Specific incumbent must maintain composure in a fast‑paced, high‑quality environment where personal and team accountabilities are the defining factors.