Technical Support Specialist

ARMS has built integrated CAD, RMS, and compliance software for public safety agencies since 1988. Today, more than 1,000 agencies across 48 states rely on our cloud-based, CJIS-compliant platform — backed by a U.S.

-based support team that answers 24/7/365. We build technology that matters, and we’re committed to the agencies that protect and serve.

We’re looking for a Technical Support Specialist to join our team in Mobile, AL. This is a full-time, on-site role at the heart of what sets ARMS apart: real support from real people. You’ll provide technical support and troubleshooting assistance to the agencies that use ARMS every day — making sure their questions get answered, their systems stay current, and their teams stay up and running.

• Analyze and resolve technical issues for ARMS customers
• Respond to customer inquiries promptly, with clear and effective communication
• Assist with product installations and updates
• Create and maintain customer support documentation

• Experience with technical support and troubleshooting
• Strong analytical and problem-solving skills
• Clear, professional communication skills
• The ability to work independently and as part of a team

• Experience with CJIS-compliant software or public safety technology

• Type: Full-time
• Team: Customer Support