Fiber Operations Tech

Fiber Operations Technician

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.

About the Role:

The Fiber Operations Technician is responsible for working rotating shifts for the Splicing Command and Control team. The technician will optimize system operation and resource utilization (NOC), perform network system analysis and planning, and provide assistance/guidance to Splicers and Technicians in the field. This is primarily a support position.

What You'll Do:

• Network surveillance which entails monitoring of critical paths and systems that comprise the Uniti network
• Handle escalations from NOC Tier 1
• Some circuit writing and provisioning responsibilities in areas of the network
• Other duties as assigned

Working Conditions:

• Will be required to work multiple tasks in a stressful environment while maintaining a positive and pleasant manner with others
• Will need to be able to handle a large volume of work and perform multiple tasks in a fast-paced office environment
• Possess the ability to work flexible hours including a rotating shift, nights, holidays, weekends, and overtime as needed

Do You Have?

• 2-5 years NOC experience or equivalent
• Proficiency in utilizing the majority of the 32 different NMS/EMS systems and network platforms operated by Uniti. This includes devices at the Layer 1, 2, and 3 within the network.
• Logical thought and troubleshooting
• Customer focused with de-escalation skills

Even Better:

• College degree preferably in the field of IS/IT is a plus
• Certifications in/on various platforms/technologies are beneficial

Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.