Major Incident Manager
Job in
Mobile, Mobile County, Alabama, 36624, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
- Acts as subject matter expert (SME) for ITSM tools and processes
- Develops and delivers executive-level reporting and insights
- Identifies systemic issues and drives problem management activities
- Leads root cause analysis efforts for major incidents
- Mentors junior analysts and supports best practice adoption
- Provides governance oversight for ITSM processes and data quality
- Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
- Bachelor’s degree in a related field and five (5) years of relevant technology, operations, or business analysis experience
- Or High School Diploma or GED and nine (9) years of relevant technology, operations, or business analysis experience
- ITSM tools expertise (e.g., Service Now)
- Advanced Microsoft Excel skills
- Strong ability to multi-task
- Strong ability to work independently and act as a leader
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