Support Consultant- H

## Support Consultant- HApplylocations:
Office - Springhill Medical Center (Mobile, AL) time type:
Full time posted on:
Posted Todayjob requisition :
R0044638
** Altera Digital Health – MS on site Springhill Medical Center
**** Role:
** Support Consultant  
** Position Overview
** Support Consultant – delivers Level 1 and Level 2 technical support within a global Managed Services environment, focusing on troubleshooting, case resolution, and maintaining application and system performance. This role supports multiple applications and technologies, including SQL-based data analysis, interface engines such as Cloverleaf and Mirth, and application configuration activities to ensure reliable and accurate system functionality.

Working in a fast-paced environment, the consultant is expected to think independently, apply strong problem-solving skills, and collaborate effectively with cross-functional teams to diagnose issues and maintain system stability. Success in this role requires balancing technical expertise with a customer-focused mindset to provide timely, high-quality support and a positive client experience.  
** Key Responsibilities*
* ** Client Support & Ticket Management
*** Provide Level 1 & Level 2 support for client inquiries across global customers
* Handle live calls, triage cases, and resolve technical issues in a timely manner
* Track, document, and maintain accurate records of customer issues and resolutions
* Follow standard operating procedures and support workflows
** Troubleshooting & Issue Resolution
*** Diagnose and troubleshoot technical issues to identify root cause
* Use effective probing techniques to gather relevant customer information
* Resolve functional and technical issues or escalate when appropriate
* Handle escalations for unresolved or complex cases
* Support multiple applications and ensure proper functionality across systems
* Assist with application configuration, setup, and maintenance activities
* Participate in system updates, enhancements, and configuration changes
* Validate system behavior post-configuration or deployment
** SQL, Data Analytics & Reporting
*** Utilize SQL for basic data validation, troubleshooting, and issue analysis
* Assist with data corrections, queries, and reporting needs
* Support investigation of data-related issues across systems
* Develop and execute SQL queries for data validation, troubleshooting, and analysis
* Perform data analysis to identify trends, anomalies, and root causes of issues
* Support data corrections, data reconciliation, and reporting needs
* Assist with report writing and generation to support business and operational needs
** Customer Service & Communication
*** Maintain a positive rapport with customers while resolving issues
* Communicate clearly, professionally, and effectively with clients and internal stakeholders
* Ensure high levels of customer satisfaction through responsive and quality support
* Excellent written and verbal communication skills
* Strong attention to detail and accuracy
* Ability to work independently and in a team environment
* Customer service-oriented mindset
** Team Collaboration & Development
*** Work effectively as an independent contributor and collaborative team member
* Partner with cross-functional teams including integration, data, and application teams
* Demonstrate initiative, critical thinking, and problem-solving skills
* Continuously build technical expertise with mentorship and hands-on experience
** Qualifications
* *** Education
* ** Bachelor’s Degree in Healthcare Management, Business Administration, Finance, Information Systems, or related field (or equivalent experience)
** Experience
* ** 0–2 years of experience in technical or application support
* Experience troubleshooting functional, technical, or data-related issues
* Exposure to working in a fast-paced, high-volume support environment
* Experience supporting multiple applications or systems simultaneously
* Microsoft Office proficiency
** Technical Skills
*** Foundational SQL knowledge (querying, data validation, troubleshooting)
* Exposure to data analytics and report writing
* Basic understanding of integration/interface technologies (HL7, APIs, data exchange)
* Familiarity with integration engines such as Cloverleaf and/or Mirth
* Understanding of application configuration concepts
* Strong analytical and problem-solving abilities
** Healthcare Knowledge (Preferred)
*** Basic understanding of healthcare systems and Electronic Health Records (EHR)
** Work Environment & Expectations
*** 24x7 operational environment with after hours on-call support rotation
* On-Site work environment
* 40/hr work week  
** Hourly Pay:** $27.02. The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education
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