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IT Support Analyst – Tier 2/3 | ServiceNow & ITIL Expert
Job in
Mobile, Mobile County, Alabama, 36624, USA
Listed on 2026-08-12
Listing for:
Alten USA
Full Time
position Listed on 2026-08-12
Job specializations:
-
IT/Tech
IT Support, IT Specialist, IT Business Analyst
Job Description & How to Apply Below
ALTEN Technology USA is seeking an IT Support Analyst with Tier 2/3 experience, ITSM expertise, and Service Now proficiency to support our diverse engineering and technology platforms from Mobile, Alabama. This role involves proactive issue resolution, documentation, and collaboration with global teams.
Responsibilities include managing incidents and service requests in Service Now, following ITIL processes for Incident, Problem, Change, and Request Management, monitoring application health, and
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