IT Specialist; Plcypln) Security Clearance

Position: IT SPECIALIST (PLCYPLN) with Security Clearance
Duties
* Establishes, implements, and maintains comprehensive IT Service Management (ITSM) plans, processes, and policies aligned with standard frameworks such as ITIL.
* Develops and oversees the execution of Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and standard operating procedures to meet organizational mission requirements.
* Conducts continuous quality assurance evaluations, compliance reviews, and operational audits across enterprise IT services and systems.
* Utilizes Business Intelligence (BI) and data modeling tools to analyze service metrics, evaluate performance trends, and generate executive-level reports.
* Directs customer relationship and service delivery activities to proactively identify emerging IT requirements and resolve complex service delivery issues.
* Leads continuous service improvement initiatives to optimize IT infrastructure reliability, streamline operational workflows, and enhance overall service quality.
* Collaborates with cross-functional technical teams, external vendors, and leadership to ensure adherence to enterprise governance standards and strategic IT objectives. Requirements Conditions of employment
* Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
* Must be able to obtain and maintain a Secret Security Clearance.
* In accordance with DoDM 8140.03 and supplemental Army guidance, the employee must obtain and maintain the following requirements for each Cyber work role (except Data, AI, and/or Software Engineering) at the assigned proficiency level:

* 1) Foundational qualification requirements within 9 months,
2) Resident qualification requirements within 12 months,
3) 20 hours of Continuous Professional Development (CPD) per work role code (which can overlap).
* This position requires you to submit a Confidential Financial Disclosure Report (OGE
450) upon entry, and annually thereafter. Qualifications Who May Apply:
Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See for an extensive list of document requirements for all employment authorities.
* Current USACE Employees with Competitive Status
* Current Civilian Employees of the Organization

* Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce

* Interagency Career Transition Assistance Plan

* Land Management Workforce Flexibility Act

* Military Spouses, under Executive Order (E.O.) 13473

* Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible

* Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible

* Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement

* Priority Placement Program, DoD Retained Grade Preference Eligible

* Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, Ameri Corps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is . Specialized Experience GS-13: One year of specialized experience which includes:1) developing and implementing IT service management plans and procedures in an enterprise environment using frameworks such as ITIL;
2) leading the development and deployment of customer-focused IT services and establishing service level agreements (SLAs);
3) monitoring and auditing IT service quality to ensure compliance with organizational policies and business requirements; and
4) performing data analysis and modeling using BI tools to support business decisions and reporting.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail
- Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by…