Business Analysis Advisor – Retail Bank Operations

• Research, discover, collect, and interpret business requirements
• Develop and review complex processes, procedures, workflow analytics, and reporting
• Consult with clients, technology teams, senior stakeholders, business experts, and business stakeholders on business designs and requirements
• Recommend frameworks, methodologies, and processes for business requirements traceability
• Mentor, lead, and coach associates to support knowledge transfer
• Oversee policy and procedure documentation
• Lead business analysis project management processes through planning, quality assurance, and effectiveness assessment
• Direct successful project deployments
• Drive development, analysis, and distribution of complex reporting
• Support CTR audits and Archer control testing
• Manage OIM disconnected remediation, access reports, access governance, and system access provisioning
• Develop and maintain operational announcements, procedures, release communications, QRGs, job aids, knowledge-base articles, and teller scripts
• Create simulation storyboards and screenshots and coordinate training updates
• Execute release, validation, User Acceptance Testing, defect tracking, and bug resolution activities
• Participate in project meetings, working sessions, operational meetings, and team discussions
• Provide Bridgeline, operational, system, transaction-processing, branch setup, and training support
• Manage Wiki, EDGE procedure, SharePoint, training, presentation, and communication content
• Produce identification totals and teller issue-log reporting
• Convert text-based files into Excel reports and analyze operational data

• University/college degree typically required, with a Bachelors education listed
• 3+ years of relevant/direct industry experience
• Comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree
• Knowledge of business needs and business processes
• Data analytics and management reporting skills
• Business process modeling and requirements analysis
• Project management and process management
• Analytical thinking, consulting, problem solving, and effectiveness measurement
• Software product business knowledge
• No required certifications
• No required licenses
• No required or preferred language assessments
• Must work in an office environment
• PNC will not provide employment visa sponsorship or participate in STEM OPT for this position

Demonstrates expertise in business process modeling, requirements analysis, and project management, with a strong focus on data analytics and reporting. Capable of mentoring teams and leading successful project deployments while ensuring effective communication and documentation.

• Business Process Modeling
• Data Analytics
• Project Management
• Requirements Analysis
• Consulting

• Business Requirements Interpretation
• Workflow Analytics
• Reporting Development
• User Acceptance Testing
• Defect Tracking
• Access Governance
• Operational Data Analysis
• Process Management
• Quality Assurance
• Effectiveness Assessment

• Analytical Thinking
• Problem Solving
• Consulting
• Mentoring
• Communication

• Business Processes
• Operational Announcements
• Training Support
• Policy Documentation
• CTR Audits

• Bridgeline
• Share Point
• Excel
• Wiki
• EDGE Procedure