IT Associate Desktop support analyst

Job Overview

IT Associate Desktop Support Analyst – Altera Digital Health Managed Services located at Springhill Medical Center, Mobile, AL. This full‑time, on‑site role is on call rotation, serving as the primary point of contact for end‑users experiencing technical issues to minimize disruptions and maintain productivity.

• Provide first‑tier technical support, troubleshooting hardware, software, system access, and network connectivity issues.
• Collect detailed information from end users, perform initial diagnostics, and resolve issues independently or, when necessary, escalated to senior IT staff.
• Document all actions and update the ticketing system with status and resolution.
• Analyze incident trends to identify and address common problems.
• Enforce best practices and coordinate with other IT teams for efficient resolution of critical problems.
• Maintain and update a comprehensive knowledge base and help desk documentation.
• Assist in system updates, device deployments, and process improvements.

• High school diploma required; bachelor’s degree preferred but not required.
• At least 2–4 years of experience in a related field.
• Strong technical knowledge of IT systems and networks.
• Experience with Windows PCs, Mac, and iOS products preferred.
• Excellent interpersonal, verbal, and communication skills.
• Team player with customer‑service orientation.
• ITIL or other relevant certifications preferred.

Drug‑free facility; passing a pre‑employment drug screening and background check is required.

Hourly pay: $22.83. Final compensation may vary based on experience, skills, and education.

Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at Harris

TalentA Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status.