Claims Manager – Casualty

• Lead and develop a team of commercial lines claim adjusters
• Supervise, mentor, coach, and support adjusters handling general liability, construction defect, E&O, and EPLI claims
• Provide technical leadership on coverage, liability, damages, litigation, and reserving issues
• Oversee complex, litigated, and pre-litigation claims, including high-exposure matters
• Select, retain, and manage defense counsel, including evaluating performance, budgets, and billing
• Establish litigation strategies, approve case plans, and monitor progress
• Review pleadings, motions, discovery, expert reports, and evaluations
• Evaluate settlements, attend mediations and settlement conferences, and recommend settlement authority
• Review and approve reserves on complex, litigated, and high-exposure claims
• Partner with actuarial and finance teams on reserve adequacy reviews, trend analysis, and large loss discussions
• Monitor severity, reserve accuracy, litigation ratios, cycle time, and closure rates
• Ensure compliance with state regulations, policy language, and company standards
• Implement process improvements to improve efficiency, consistency, and customer experience
• Collaborate with underwriting, actuarial, legal, sales leadership, and agency partners
• Communicate with insureds, brokers, defense counsel, mediators, and vendors
• Prepare monthly reports on team performance, litigation activity, reserve changes, and financial impact
• Analyze loss and reserve trends and provide data-driven recommendations to leadership

• 3+ years of leadership experience in a commercial lines claims environment
• Demonstrated experience managing litigated commercial liability claims and defense counsel
• Strong technical knowledge of reserving practices, coverage analysis, litigation management, and regulatory requirements
• Proven ability to coach and develop claims professionals on technical and leadership skills
• Excellent verbal, written, and negotiation skills
• Ability to work regularly at a computer and use standard office equipment
• Direct experience managing construction defect, E&O, and/or EPLI claims and litigation preferred
• Industry designations such as CPCU, AIC, or similar certifications preferred
• Experience partnering with actuarial teams on reserve reviews, large loss analysis, and trend reporting preferred
• Proven ability to build relationships with internal teams and external legal and business partners preferred
• Authorized to work in the U.S. as verified through Form I-9/E-Verify
• Successful completion of a background check

Demonstrates strong leadership in managing commercial lines claims, with expertise in litigation management, reserving practices, and compliance with regulatory requirements. Proven ability to mentor and develop claims professionals while implementing process improvements for efficiency and customer experience.

• Leadership Experience in Commercial Lines Claims
• Litigated Commercial Liability Claims Management
• Technical Knowledge of Reserving Practices
• Coaching and Developing Claims Professionals
• Industry Designations such as CPCU or AIC

• CPCU
• AIC

• General Liability
• Construction Defect
• E&O Claims
• EPLI Claims
• Compliance with State Regulations
• Litigated Claims
• Defense Counsel Management
• Actuarial Collaboration
• Settlement Conferences
• Insurance Industry Standards