Sr Strategic Projects Proj Mgr

107 St Francis St, Mobile, AL 36602, USA

Posted Monday, February 9, 2026 at 5:00 AM

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.

With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses
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The Service Delivery DF Test and Turn Up Specialist will focus on providing excellent customer service and end-to-end operational oversight of DF customer turn-ups . The position will have overall test and turn up support responsibility – including internal and external coordination and technical assistance .

The Service Delivery DF Test and Turn Up Specialist will focus on providing excellent customer service and end-to-end operational oversight of DF customer turn-ups . The position will have overall test and turn up support responsibility – including internal and external coordination and technical assistance . This role will review and validate OTDR shots, lead customer-facing troubleshooting during new service activations, and coordinate closely with Network Operations teams to ensure a timely , high-quality service.

In addition, this position will serve as a team leader regarding process development and supervising project managers, as needed .

• Service Delivery Interface & Coordination
  :
• Maintain proactive cadence with Dark Fiber customers in relation to their test and turn up efforts
• Coordinate internal and external stakeholder meetings in support of test and turn up efforts ; including readiness checks for continuity, labeling, cross-connects, and demarc validation
• Provide timely project updates to internal and external customers.
• Conduct trend analysis of projects to identify road blocks and areas of opportunity for improvement.
• Documentation
  :
• Create project tracking reports and dashboards to provide real time analysis of project status.
• Working with Network and Fiber Operations teams to ensure all necessary Circuit documentation is easily accessible and organized (ex: Leasing, WIN APA, Sapphire identifying information)
• OTDR Analysis & Fiber Characterization
  :
• Review OTDR traces for accuracy and quality, ensuring correct test parameters and documentation
• Identify and document splices, connectors, reflective/non-reflective events; calculate end-to-end loss, ORL, and attenuation
• Compare results to baselines/as-builts, flag anomalies, and recommend remediation
• Produce OTDR review reports and update inventory/GIS with validated data
• Process Development
  :
• Organize and conduct test and turn up training for project managers and new hires.
• Collaborate internally to establish or improve processes related to DF test and turn up
• Participate in post-implementation reviews and periodic quality audits

• Highly organized and detail oriented
• Cross-functional coordination, scheduling, and escalation management
• Relationship management - ability to develop and maintain productive stakeholder relationships
• Excellent written and verbal communication skills with technical and non-technical audiences
• Customer focused - including internal customers
• Excellent critical thinking and problem-solving skills
• Ability to train team members with varying learning styles

• 3-5 years of experience in fiber optic network operations, OSP/ISP, or service delivery
• Experience managing dark fiber routes, splice validation, and GIS/strand inventory updates
• Working knowledge of chromatic dispersion and PMD testing
• Expertise with OTDR testing, use of launch/receive fibers , and interpretation of event tables
• Proficiency with light source/power meter testing, connector inspection/cleaning, and loss budget calculations

• Sitting, standing, and walking.
• Keyboarding/typing.
• Overtime and weekends as necessary.
• Ability to read effectively from a computer screen, sampling device and/or a paper copy.

• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educati…