Sr Strategic Projects Proj Mgr

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.

The Service Delivery DF Test and Turn Up Specialist will focus on providing excellent customer service and end-to-end operational oversight of DF customer turn-ups. The position will have overall test and turn up support responsibility – including internal and external coordination and technical assistance.

The Service Delivery DF Test and Turn Up Specialist will focus on providing excellent customer service and end-to-end operational oversight of DF customer turn-ups. The position will have overall test and turn up support responsibility – including internal and external coordination and technical assistance. This role will review and validate OTDR shots, lead customer-facing troubleshooting during new service activations, and coordinate closely with Network Operations teams to ensure a timely, high-quality service.

In addition, this position will serve as a team leader regarding process development and supervising project managers, as needed.

• Service Delivery Interface & Coordination
  • Maintain proactive cadence with Dark Fiber customers in relation to their test and turn up efforts
  • Coordinate internal and external stakeholder meetings in support of test and turn up efforts; including readiness checks for continuity, labeling, cross-connects, and demarc validation
  • Provide timely project updates to internal and external customers
  • Conduct trend analysis of projects to identify roadblocks and areas of opportunity for improvement
• Documentation
  • Efficient and productive use of all available tools, i.e., Salesforce, Excel, MS Visio, etc.
  • Create project tracking reports and dashboards to provide real time analysis of project status
  • Working with Network and Fiber Operations teams to ensure all necessary Circuit documentation is easily accessible and organized (ex: Leasing, WIN APA, Sapphire identifying information)
• OTDR Analysis & Fiber Characterization
  • Review OTDR traces for accuracy and quality, ensuring correct test parameters and documentation
  • Identify and document splices, connectors, reflective/non-reflective events; calculate end-to-end loss, ORL, and attenuation
  • Compare results to baselines/as-builts, flag anomalies, and recommend remediation
  • Produce OTDR review reports and update inventory/GIS with validated data
• Process Development
  • Organize and conduct test and turn up training for project managers and new hires
  • Collaborate internally to establish or improve processes related to DF test and turn up
  • Participate in post-implementation reviews and periodic quality audits

• Highly organized and detail oriented
• Microsoft Office (Word, Excel, PowerPoint, Outlook) proficiency
• Cross-functional coordination, scheduling, and escalation management
• Relationship management - ability to develop and maintain productive stakeholder relationships
• Excellent written and verbal communication skills with technical and non-technical audiences
• Customer focused - including internal customers
• Excellent critical thinking and problem-solving skills
• Ability to train team members with varying learning styles

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• 3-5 years of experience in fiber optic network operations, OSP/ISP, or service delivery
• Experience managing dark fiber routes, splice validation, and GIS/strand inventory updates
• Working knowledge of chromatic dispersion and PMD testing
• Expertise with OTDR testing, use of launch/receive fibers, and interpretation of event tables
• Proficiency with light source/power meter testing, connector inspection/cleaning, and loss budget calculations

• Sitting, standing, and walking
• Keyboarding/typing
• Overtime and weekends as necessary
• Ability to read effectively from a computer screen, sampling device and/or a paper copy

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&DD, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status…