Field Engineer

Join our team in Mobile, AL, where you will have the opportunity to work in a dynamic environment as you install, repair, and provide technical maintenance for product and component hardware and software, mainly on customer premises. You will ensure systems operate as designed and are maintained and/or upgraded per requirements. Collaborate with technical colleagues to ensure customers receive timely, effective, and seamless service.

Schedule services, complete all required administration, and work with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Provide the full range of Field Engineering support for an assigned base of large/complex clients.
• Take complete ownership of onsite service activity.
• Perform advanced-level maintenance on all products, including low-complexity installation activities.
• Provide technical feedback on equipment, systems, and processes to improve overall service delivery.
• Use advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identify and resolve systemic issues within the team.
• Proactively support the needs of other team members, providing technical assistance and expertise.
• Contribute to improved client services metrics reporting and documentation.
• Monitor technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 2-4 years’ experience in area of responsibility