Area Facilities Manager

Job Summary

• The Area Facilities Manager is responsible for supporting all property maintenance for each asset within a given area by providing emergency support as well as troubleshooting specialized maintenance-related challenges.
• The AFM must be hyper-focused on inspecting and troubleshooting any potential risk management-related issues (including guest or associate safety issues).
• The AFM will work closely and communicate with RDO as well as individual GMs to solve and troubleshoot asset-related defects that will require renovation, repairs, replacement, or reconstruction.
• The AFM will train property engineers as well as inspect property “Preventative Maintenance” efforts to ensure that each property's goal is being met.
• The AFM will adhere to and inspect periodically to ensure that property engineers are adhering to company-mandated risk management SOPs, logging of mechanicals and other property-related equipment in the (Quore) database.
• The AFM will assist with training and onboarding property engineers as well as support the rollout of any area initiatives or process changes relating to the care and protection of the asset.
• The AFM will walk each property on a weekly basis to assess the need for any special projects along with General Managers and RDO.
• Based on RDO and General Managers' judgment, the AFM will be directed to and assigned priority projects.
• The Area Facilities Manager will work closely with outside vendors to ensure that the contract is completed on time and to satisfaction when deemed appropriate by the RDO.
• The AFM will also serve as a subject matter expert at times when projects (such as the building of a fence) are being priced appropriately.
• The AFM will work with all GMs to ensure fire and elevator safety certification, as well as HVAC preventative maintenance is timely and up to county and state standards.

Additional Duties that AFM will undertake:

• Operate within property budgets at all area business units.
• Assist all GMs in the given area to meet monthly, quarterly, and annual Preventative maintenance goals.
• Be on call to troubleshoot last-minute maintenance issues (such as water leaks, broken pipes, broken windows, broken locks, HVAC-related issues).
• Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance with standards and take action as necessary to conform to standards.
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
• Ensure ongoing training.
• Manage staff performance issues in compliance with company policies and procedures.
• Well versed with property mechanicals and systems, laundry equipment, in-room equipment, public area equipment, boiler room/hot water equipment, exterior equipment including property sprinkler and camera systems.
• To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
• Maintenance experience including Preventative Maintenance and skilled labor.
• A successful track record of managing a large team.
• A high school certificate or equivalent.
• High level of commercial awareness and cost control capabilities.
• Excellent leadership, interpersonal, and communication skills.
• Committed to delivering high levels of customer service.
• Ability to work under pressure.
• IT proficiency.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office.
• Strong organizational, budget management, and problem-solving skills.
• Strong communication skills.
• A passion for delivering exceptional levels of guest service.
• Ability to train and develop standard operating procedures.
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Familiar with Property Management Systems.

Requirements:

• Minimum high school diploma. Higher-level education preferred.
• 3 years of experience in the hospitality industry with a minimum of 2 years at the supervisory level.
• Must have excellent communication and interpersonal skills.
• Must work a 50-hour work week and be willing to work weekends as required.
• Adhere to A & R Hospitality’s mission, vision, and value statements.
• HVAC certification, plumbing, and electrical certification preferred.