Manager, MDU Operations

** Our Vision:
Be the best at what we do. Our Mission:
Improve lives through technology.
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* Summary:

**“Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers’ lives. It’s a challenging goal, but we have a winning team that is looking to grow.
As Manager, MDU Operations, you will lead and execute all operational activities required to successfully deploy fiber-to-the-home (FTTH) services within multi-dwelling unit (MDU) environments. This role owns the end-to-end operational lifecycle of MDU projects—from initial site qualification and engineering walkouts through construction, installation readiness, activation, and post-deployment performance—ensuring alignment across internal teams, external partners, and property stakeholders.
** Responsibilities:
**** What You Will Do
** In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.
* Own end-to-end operational management of all MDU FTTH projects across assigned regions
* Conduct and validate detailed site walks, ensuring accurate documentation and readiness for engineering and construction
* Translate engineering and construction requirements into executable operational plans
* Maintain detailed MDU project trackers including timelines, dependencies, risks, and mitigation plans
* Serve as the primary operational point of contact for property owners, managers, and stakeholders
* Provide proactive communication regarding construction activities, timelines, and service readiness
* Coordinate recurring meetings with property stakeholders and ensure required agreements are collected and executed
* Oversee contractor labor performing MDU construction and installations
* Enforce operational standards related to quality, safety, and workmanship
* Evaluate contractor productivity, adherence to timelines, and compliance with C Spire standards
* Implement quality control programs and conduct onsite audits
* Ensure compliance with NEC requirements, AHJ standards, and internal engineering specifications
* Monitor and enforce safety compliance across all MDU job sites
* Coordinate closely with Installation & Repair teams to ensure activation readiness
* Develop and execute resident communication strategies to support successful installations
* Track activation success rates and post-installation performance to reduce repeat service calls
* Collaborate cross-functionally with Engineering, Construction, FSM, Legal, Sales, and other stakeholders
* Deliver clear, executive-level reporting on MDU progress, risks, and performance metrics
* Develop and refine SOPs, playbooks, and operational frameworks to support scalable MDU deployment

This position is an exceptional opportunity to lead complex FTTH deployments at scale while shaping how C Spire delivers fiber within multi-dwelling environments. From Manager, MDU Operations, you will play a critical role in accelerating fiber growth, improving activation success, and delivering a consistently outstanding customer experience.
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* Qualifications:

**** What You Will Bring
** As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our MDU Operations team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous  addition to that, we require:
* 5–7+ years of experience in telecommunications, fiber construction, or network operations
* Proven experience leading complex, multi-layer operational or construction projects
* Strong understanding of FTTH architecture and MDU fiber deployment models
* Demonstrated ability to manage complex timelines, dependencies, and stakeholder expectations
* Excellent written and verbal communication skills, including executive-level reporting
*…