Director, Professional Services

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It's fun to work in a company where people truly believe in what they're doing!

At Black Line, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, Black Line has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At Black Line we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at Black Line!

The Director, Professional Services is responsible for the management and execution of Blackline’s customer implementation strategy throughout the Americas region.

This leader manages a team of managers, consultants, and project/engagement managers for delivering Blackline implementation services at new and existing customers. The Director is accountable for completion of successful projects leading to customer adoption and satisfaction, driving appropriate team utilization, and meeting revenue targets for the Americas region practice. He/She will set practice policies and procedures to realize standardization, efficiencies and quality standards for the delivery of implementation services to customers and partners.

The Director will be measured on customer satisfaction, revenue/margin and utilization, time to go-live for implementation projects, and ARR retention.

• Manage and build a talented and capable professional services team
• Work with customers and partners to achieve successful implementations and desired project outcomes
• Ensure strategic and business objectives of the consulting practice are met
• Drive best practices, processes, and policies for implementation engagements
• Earn customers business partners trust as an advisor and advocate
• Responsible for monitoring and supporting consultants to achieve utilization targets while maintaining high quality delivery of project deliverables
• Work with sales team to provide expertise on deployment approaches, project staffing plans and statement of work estimates as needed
• Act as escalation point for projects and provides expertise for remedying issues

• 5+ years of experience of professional services or implementation consulting management in software/SAAS industry. 7+ years of experience working with business stakeholders within a cross-functional matrix environment. Proven track record of man
• BA/BS
• Proficient in MS Office and CRM/project management software.
• Strong organizational skills.
• Customer-oriented approach.
• Excellent verbal and written communication abilities.
• Sharp business acumen.
• Problem-solving aptitude.
• Proven ability to demonstrate a drive for results and accountability of business needs.
• Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective.
• Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities.

• Background in Sales and Customer Service

• A technology-based company with a sense of adventure and a vision for the future. Every door at Black Line is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where Black Liner's continued growth and learning is empowered. Black Line offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

Black Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws

Black Line recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize…