Assistant Store Manager - Customer Experience

Pet Smart, Inc.

-  -  - Responsibilities:
Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.;
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parents concerns.;
Oversees store events and marketing (adoptions, hotel, salon, etc.).;
Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.;
Leads the associate experience and supports associate development, including reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.