Branch Manager

Job Summary

Branch Manager

Our Branch Managers oversee the operations and sales functions of a branch while delivering superior customer service. You will lead your team in making sales calls, conduct trainings, process transactions and complete loan documents. All of these functions will be completed while utilizing your experiences to make sound decisions and ensuring established policies and procedures are followed.

• Responsible for training, scheduling, and assigning work of subordinate branch personnel.
• Meet with branch staff regularly (both 1:1 and in group meetings) to organize sales efforts, communicate procedural/products changes, and resolve issues to optimize branch performance and employee engagement. Establish regular coaching opportunities with each team member to review goals and highlight further personal development.
• Ensure the Branch is open and ready to conduct business each business day. Delegate various operations duties to the branch staff while maintaining overall administrative responsibility.
• Assist customers seeking to apply for personal and business loans, including but not limited to:
• Interview applicants and explain loan programs and requirements.
• Collect financial and other pertinent data for submission to centralized underwriting.
• Inform prospective borrowers of loan commitment, proposal, or denial.
• Manage customer contact during application, underwriting, approval/denial process.
• Finalize loan closing, document signing, and funding with borrower.
• Provide loan portfolio management.
• Collection of borrower financial data, collateral inspections, or other items required for ongoing portfolio maintenance.
• Monitoring loan repayment activities and taking necessary action to collect from past‑due accounts.
• Provide such customer services as explaining savings and checking programs, opening new accounts, approving checks and transactions that tellers could not transact routinely, and dealing with difficult customers.
• Maintain working knowledge of both personal and business electronic banking products including internet/mobile services, cash management and electronic payment solutions.
• Ensure the Branch balances all transactions at close of each business day. Help tellers and others resolve balancing problems and authorize over/short adjustments. Conduct “surprise audits” as necessary to verify accuracy of teller balances.
• Ensure ATM’s are serviced and operational during business hours and are balanced each day.
• Collect bad checks taken at the Branch and delinquent overdrafts as well as losses resulting from ATM transactions.
• Make regular business development calls to solicit new business or improve services to existing clients.
• Join area service clubs and organizations and represent the Bank at functions and meetings.
• Responsible for general maintenance of the Branch, ensuring safety and security of customers, employees and branch assets by following and enforcing all security procedures.

• Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone.
• Solid word processing and computer database skills.
• Ability to navigate and learn new computer systems and websites.
• Good interpersonal skills with the ability to work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Ability to take initiative and prioritize tasks; good time-management, organizational, problem-prevention and problem-solving skills.
• Knowledge and understanding of banking rules, regulations, laws and all policies and procedures pertaining to them including but not limited to the Bank Secrecy Act.
• Thorough knowledge of branch operations to coordinate daily branch functions and resolve employee and customer problems.
• Complete familiarity of the Bank’s savings, checking and lending policies and guidelines, as well as specific loan programs, qualifications, insurance, etc., to provide full savings and loan services.
• Strong analytical ability with active listening skills.
• Ability to work accurately with close…