Market Manager

Market Manager Overview

Royal Cup, Inc. is the proven leader in sourcing, roasting, blending and providing high‑quality coffees and fine teas since 1896. It is a family‑owned business that has built a reputation for outstanding customer care. Royal Cup remains a large, privately held national importer, roaster and distributor of coffees and teas, serving restaurants, hotels, offices, convenience stores, businesses and individuals across the United States.

We take pride in being customer‑centric. Our employees believe in providing exceptional service, retaining our current customer base while growing new high‑impact accounts. Royal Cup is committed to sustainable practices and being a responsible corporate steward in all business endeavors.

Royal Cup offers a competitive compensation plan and a comprehensive benefits program that includes health, dental, vision, 401(k), company‑paid life and disability insurance, a flexible spending account, select tuition reimbursement, paid parental leave, paid holidays and vacation time. Ongoing training is also provided to support employee success.

Royal Cup is an equal‑opportunity employer and is committed to a diverse and inclusive workplace. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. Applicants with disabilities may request accommodation by contacting 1‑800‑366‑5836.

The Market Manager reports to the Area Manager and oversees all aspects of the business in their assigned market, including customer base growth, people management, operational excellence and overall profitability.

• Recruit, interview, hire and train new staff.
• Oversee the daily workflow of assigned staff.
• Provide constructive and timely performance evaluations.
• Handle discipline and termination of employees in accordance with company policy.

• Lead a team of route salespeople to drive revenue growth through effective customer management, new business development, route schedule compliance, proper inventory handling, and promotion of safe driving and workplace safety.
• Mentor and foster professional development of route sales/delivery personnel.
• Ensure best‑in‑class route distribution service by upholding operational excellence standards.
• Prioritize exceptional customer care and satisfaction at every touchpoint.
• Grow market share through business development and account management to maximize profitability.
• Effectively support national accounts.
• Perform all other duties as assigned.

• High School Diploma or GED.
• 3‑5 years of route sales management experience.
• Proven ability to lead and develop a strong team.
• Ability to work independently with an exceptional work ethic.
• Outgoing, success‑driven personality.
• Basic literacy in reading, writing, mathematics and computer functions, including:
• Read, write and interpret basic correspondence.
• Perform simple mathematical calculations: add, subtract, multiply and divide.
• Operate basic office equipment: telephone system, computers and copy machines.
• Use Microsoft Office (Word and Excel) beyond basic skill levels.
• Travel as required, including periodic overnight stays for meetings, training and other work‑related events.
• Successfully complete the pre‑employment process.

• Bachelor’s degree in business or a related discipline and/or equivalent supervisory experience.
• Prior supervisory experience in the beverage market and/or route distribution.
• Experience using hand‑held sales device tools and SAP.

• Ability to safely climb stairs or ramps at customer locations, including in and out of trucks.
• Ability to sit and walk for extended periods.
• Use of hand tools and dexterity to operate buttons and levers of equipment.
• Ability to push or pull up to 250 lbs with hand truck or lift equipment, or lift up to 55 lbs.
• Maintain a valid DOT medical certificate as required for regulated vehicle operation.