Operations Enrollment Leader

Job Overview

The Ops Enrollment Leader is responsible for providing quality and efficient enrollment services to customers by managing a team of enrollment specialists. The role includes motivating, coaching, training, and ensuring smooth enrollment processes.

• Lead a team of Enrollment Specialists to provide high‑quality service.
• Receive and evaluate referrals, determine enrollment options, and schedule meetings.
• Provide clear, accurate communication to referrers and enrollees about enrollment status.
• Troubleshoot issues and field questions from staff and external customers.
• Train clients and employees in using the GT Caregiver App and other tools.
• Direct employees to answer calls promptly and professionally.
• Evaluate processes, recommend improvements to increase efficiency and service.
• Manage staffing, ensure work is completed efficiently.
• Provide performance feedback and coaching regularly.
• Ensure employees receive necessary training and resources.
• Create and maintain a high‑quality work environment.
• Assist manager with staffing, training, scheduling, and recognition programs.
• Participate in project teams for process improvement.
• Communicate upward regarding department or employee concerns.
• Assist with documentation and training for Docu Sign program.
• Prepare operational plans and project status reports.
• Promote adherence to the company’s mission and values.
• Perform other duties as assigned.

• High School Diploma or GED required.
• Associate degree preferred.

• At least 2 years of related experience.
• Excellent written and oral communication skills.
• Extensive experience with complex projects, critical thinking, and problem solving.
• Strong organizational and administrative skills; ability to meet deadlines.
• Time‑management skills under pressure.
• Ability to build positive relationships with diverse backgrounds.
• Experience leading and maintaining an effective team.
• Competent with Microsoft Office and the Internet.
• Proficiency in Excel.

Flexible paid time off, competitive wages, and opportunities for professional growth.