Call Center Sales Manager

Company Description

Gulf bridge Merchant Services provides high-quality card processing services and equipment to small and medium-sized businesses. The company focuses on handling all aspects of credit card processing so clients can dedicate their time and resources to serving their customers. Chellecomm offers reliable, efficient payment solutions that support everyday business operations. Team members contribute to a service-oriented environment that values professionalism, responsiveness, and long-term client relationships.

The Call Center Sales Manager is a full-time, on-site role based in Mobile, AL. This role oversees day-to-day call center operations, including managing sales teams, monitoring call quality, and driving performance toward sales and customer satisfaction goals. The manager is responsible for coaching and mentoring team members, setting individual and team targets, and ensuring adherence to scripts, processes, and compliance standards.

Daily activities include reviewing reporting and metrics, implementing sales strategies, coordinating with other departments to resolve escalated issues, and supporting continuous improvement in customer experience and sales conversion. The role also involves hiring, training, scheduling, and performance evaluations for call center staff.

• Strong Team Management and Team Leadership skills to guide, motivate, and develop call center sales teams.
• Demonstrated Customer Service and Customer Satisfaction skills to ensure positive experiences and long-term client relationships.
• Experience working within Contact Centers, including familiarity with call center technologies, workflows, and performance metrics.
• Proven track record in sales management, preferably in financial services, payment processing, or related industries.
• Excellent communication, coaching, and conflict-resolution abilities.
• Ability to analyze data, create reports, and use metrics to drive decision‑making and performance improvement.
• Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast‑paced environment.
• Previous experience in a supervisory or managerial role within a call center or sales environment; bachelor’s degree in business or a related field is beneficial but not required.