Warehouse & Logistics Manager

Description General Summary

The Warehouse & Logistics Manager is responsible for overseeing the efficient, safe, and sustainable operation of warehouse, aftermarket and transportation functions. This role drives revenue and margin growth while ensuring operational excellence, customer satisfaction, and environmental stewardship. Key responsibilities include warehouse operations, logistics coordination, demand planning, and process improvement. This position directly contributes to the DGR mission of generating funds to help people in our community live, work, and thrive through housing, employment, and supportive services.

• Recruit, interview, hire, and train team members.
• Oversee daily departmental operations to ensure efficiency and productivity.
• Provide ongoing coaching, feedback, and timely performance evaluations.
• Proactively manage employee development, performance improvement, and disciplinary actions, up to and including termination, in accordance with company policy.
• Foster a culture of accountability, safety, continuous improvement, and teamwork.

• Ensure the safe, efficient, and cost-effective handling of donated and commercial goods, supplies, and equipment in accordance with Goodwill policies and budget expectations.
• Develop and communicate short- and long-term operational strategies to Executive Leadership and Store Management to achieve key performance objectives.
• Implement operational procedures that support budget targets and strategic initiatives.
• Negotiate with vendors, suppliers, and partners to improve profitability, operational efficiency, and sustainability outcomes.
• Monitor aftermarket trends to maximize salvage revenue and identify new revenue opportunities.
• Oversee warehouse management systems and support continuous improvement initiatives by identifying inefficiencies, analyzing root causes, and implementing process enhancements.
• Analyze operational and financial reports to ensure accurate tracking of inventory, salvage, transportation, and warehouse performance metrics.
• Coordinate logistics for internal operations and external partnerships to ensure timely and efficient material flow.
• Ensure high levels of internal and external customer service with retail locations, donors, recycling partners, and other stakeholders.
• Train and monitor staff on proper use, safety, maintenance, and documentation of power equipment and agency vehicles.
• Ensure compliance with DOT regulations, safety standards, and organizational policies to maintain a safe working environment. Report accidents and hazards promptly.
• Monitors warehouse inventory levels, including assessing the need for additional external warehouse space; ensures containers are distributed to stores using FIFO inventory management; and maintains a clean, organized, and safe dock and warehouse environment.
• Assists in the development, implementation, and execution of the organization’s sustainability strategy and related action plans.
• Conducts research and identifies opportunities to improve sustainability efforts, including energy efficiency, waste reduction, water conservation, and sustainable procurement.
• Builds and maintains strong relationships with internal and external stakeholders, including employees, suppliers, customers, and community partners.
• Consistently performs all duties in alignment with the organization’s Core Values.

• Strong knowledge of motor vehicle safety practices and DOT regulations.
• Knowledge of Madison-area streets, traffic patterns, and approved truck routes, with the ability to effectively coordinate and optimize transportation routes.
• Culture:
  Demonstrates strong alignment with organizational culture by fostering a respectful, inclusive, and empowering work environment that promotes teamwork and engagement.
• Results-driven, with the ability to meet goals and expectations by aligning team efforts with organizational priorities, proactively addressing challenges, and maintaining a positive, mission-focused attitude.
• Accountability:
  Demonstrates accountability by leading by example, taking ownership of…