WS - Branch Operations Manager III

ABOUT THE JOB:

The Branch Operations Manager (BOM) is responsible for ensuring the success of the branch operation. The BOM has responsibility and accountability for driving safety, controlling costs, managing the branch operations workforce, and efficiently managing inventory. Success will be accomplished through value‑driven execution that fully complies with WS policies and all relevant laws and regulations.

The BOM will maintain excellent service standards, respond efficiently to customer inquiries, and strive for high customer satisfaction.

• Provides direct and indirect managerial oversight to branch operational employees, including Production Supervisors, Shop/Yard Labor, Field Service, Dispatchers/Transportation Coordinators, Drivers, and Branch Coordinator.
• Manages tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
• Employs timely and clear communication to all branch employees.
• Utilizes all internal systems to provide safe, timely, cost‑effective, high‑quality and efficient delivery of revenue activities.
• Manages cost through oversight of ongoing maintenance, inventory and servicing of the fleet, efficiently using company resources (time, people, money, etc.).
• Uses forward‑looking planning tools and budgets; actively manages costs and all activities necessary to operate a branch.
• Ensures timely and accurate work order, off‑rent/damage bill, inventory and purchasing compliance.
• Ensures accurate and readily available parts, VAPS and other resources necessary to conduct efficient operations.
• Collaborates with HR and leadership to manage and develop the branch workforce, ensuring effective recruiting and workforce training strategies to advance company goals, assess talent, implement employee development plans and create a learning environment.
• Efficiently manages logistics, including safety, resources, DOT, and route efficiency.

• Ensures all off‑rents are conducted within the determined timeline; units returned are thoroughly inspected for work order accuracy and capture any damage billing where appropriate.
• Relocates idle fleet and conducts work order assessment as required; conducts fleet physical inventory counts at established frequencies.
• Demonstrates an understanding of the Work Order system and develops a strategy to ensure variances are minimal.
• Issues and tracks vendor purchase orders.
• Orders, receives, and distributes materials/VAPS to work teams/vendors on a timely basis to support unit completion requirements; conducts parts and VAPS inventory counts.
• Focuses on driving first‑time quality and reducing service calls, communicating with shop personnel to conduct root cause analysis and create permanent corrective actions.
• Performs other duties as assigned.

• Utilizes Net Promoter Score (NPS) feedback to identify process improvement opportunities.
• Ensures on‑time deliveries, returns, relocations and service.
• Drives high levels of product quality (First Time Quality).
• Maintains commercial readiness through operations excellence.

Requirements:

• High school diploma, GED, or 3 years of applicable experience.
• 5 years of experience managing one or more direct reports in a service shop, manufacturing, or building construction environment, or 2 years of experience with Will Scot.
• Experience managing a unit or departmental budget, or 2 years of experience with Will Scot.
• Ability to follow direction and meet deadlines in a fast‑paced environment.
• Experience applying creativity to problem‑solving.
• Builds sustainable relationships and trust with vendors through open, proactive communication.
• Ability to effectively manage multiple, changing priorities in a fast‑paced environment.

Preferred:

• Experience working with customers.
• Experience with , SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.
• Experience in fleet management, logistics, inventory, dispatching, building codes/permitting.

Personal Characteristics:

• Lead by example through living our values.
• Dedicated to health & safety.
• Committed to inclusion & diversity.
• Driven to excellence.
• Trustworthy & reliable.
• Devoted to our customers.
• Community focused.

All regular Will Scot positions offer a generous benefits package to help employees and their families stay well. The package includes medical, dental, vision, disability, life insurance, paid time off (including company holidays), tuition reimbursement, and a retirement savings plan with company match. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.

We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.