Fire Alarm Service Manager
Listed on 2026-08-05
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Management
Operations Management
Fire Alarm Service Manager
At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.
When you join Impact Fire you will receive:
- Competitive compensation
- Pay is on a weekly cycle, every Friday
- Career Advancement Opportunities
- Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
- Company paid short and long-term disability
- Immediately vested in our 401(k) company match
- Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
- Exceptional guidance and support from our managers
- Collaborative culture & environment
- Robust training opportunities with company reimbursement upon achieving required licensing
- Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
- Opportunity to work alongside some of the best talent in the fire protection industry
Position is located in Mobile, Alabama.
We are seeking a highly motivated and experienced Fire Alarm Service Manager to lead our Fire Alarm Service operations in both industrial and commercial environments. This role is responsible for overseeing a team of service technicians and a customer service administrative representative, ensuring exceptional service delivery, operational efficiency, and customer satisfaction.
This is a leadership position with strong potential for career advancement. We are committed to promoting from within and offer clear pathways to higher-level roles for high-performing team members.
Key Responsibilities:
- Oversee day-to-day operations of Fire Alarm Service, ensuring timely and compliant execution of Inspection, Testing, and Maintenance (ITM) contracts.
- Lead and support the Service Coordination team to ensure efficient work order management and completion.
- Provide accurate labor forecasting and resource planning.
- Collaborate with leadership to set and achieve strategic and operational goals.
- Maintain strong communication and collaboration across departments and with Impact Fire managers nationwide.
- Ensure recruitment and employment practices align with company policies and compliance standards.
- Foster strong customer relationships through proactive communication and responsive service.
- Promote and enforce health and safety standards, working closely with Safety support services.
- Mentor team members and cultivate a strong safety culture.
- Support sales efforts through contract review, estimating, and business development activities.
- Drive operational improvements and cost-effective practices.
- Build and lead a high-performance team focused on quality, efficiency, and customer satisfaction.
Qualifications:
- 5+ years of experience in fire alarm service and management.
- NICET certification(s) in Fire Alarm and/or Special Hazards.
- Ability to meet state and local licensure requirements.
- Strong understanding of cost control, invoicing, and business operations.
- Proven leadership and team-building skills.
- Excellent communication, organizational, and administrative abilities.
- Experience with business development and customer relationship management.
- Proficiency in Microsoft Office 365 (Word, Excel, Outlook, One Drive).
- Ability to thrive in a fast-paced, dynamic environment with shifting priorities.
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.
Employment with an Equal Opportunity Employer (EOE) including disability/veterans.
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