Field Service Team Manager

Field Service Team Manager

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's "World's Best Companies 2025" ranking.

Safran Landing Systems is the world leader in landing gear, wheels & brakes, and associated systems for civil and military aircraft and helicopters. We master the entire lifecycle of our products, from design and manufacturing through to maintenance. Did you know that every second, somewhere in the world, an aircraft lands using one of our systems?

Would you like to grow in an international, stimulating and supportive environment within a human-sized company?

Don't meet 100% of the requirements? That's not a barrier for us. Above all, we're looking for creative and committed people!

Performance and Support

Customer services and support - Field representative

Field Service Team Manager

Permanent

Professional, Engineer & Manager

Full-time

This position requires access to technologies and hardware s

Description

Safran Landing Systems has an exciting opportunity for a Field Service Team Manager based in Mobile, Alabama.

Relocation assistance is not offered for this position.

In this role, you will lead a team of 7-10 Field Service Representatives while overseeing operational, administrative, and budgetary activities. The position is responsible for Part 21 Final Assembly Line (FAL) support activities at customer locations in Mobile, Charleston, Renton, Everett, and Little Rock.

The Mobile-based team provides direct support in Mobile and supplements local subcontractors at other FAL locations as operational requirements dictate. The role also oversees operational execution of Safran Landing Systems' Part 145 Repair Station activities throughout the Americas.

This position combines customer leadership, operational management, people leadership, financial accountability, and facility management within both Part 21 and Part 145 environments.

• Serve as the primary customer interface for FAL and field support activities, ensuring customer satisfaction and timely issue resolution.
• Lead Part 21 field support activities across customer Final Assembly Line locations and coordinate Mobile-based personnel and subcontractors to achieve customer commitments.
• Manage operational execution of Part 145 Repair Station activities throughout the Americas region.
• Resolve workload, resource, and priority conflicts while maintaining operational performance and customer support objectives.
• Lead employee performance management, coaching, development, cross‑functional training, succession planning, compensation recommendations, and hiring activities in coordination with your manager.
• Ensure employees maintain required qualifications, authorizations, training, and customer site access.
• Promote a culture of safety, accountability, operational excellence, and continuous improvement.
• Ensure personnel are equipped with the required PPE and comply with all Health, Safety, and Environmental (HSE) requirements.
• Ensure compliance with FAA, EASA, customer, quality, and company requirements, including maintenance documentation and traceability records.
• Oversee tooling, calibration, equipment tracking, spare parts, consumables, logistics support activities, and Mobile facility operations.
• Manage vendor contracts, office services, purchase requisitions, invoice processing, and other administrative activities.
• Participate in annual budget planning and resource forecasting activities, manage departmental expenditures, and…