Crisis Response Team Manager

Overview

The Manager of Adult & Children's 24/7 Mobile Mental Health Crisis Response Teams provides clinical, operational, and administrative leadership for community-based crisis response services serving adults, children, and families experiencing behavioral health emergencies. This position is responsible for ensuring safe, effective, trauma-informed, and recovery-oriented crisis intervention services are delivered 24 hours per day, 7 days per week in accordance with organizational standards, regulatory requirements, and best practices in crisis care.

The Manager oversees daily operations of mobile crisis teams, provides clinical supervision and support to staff, ensures quality and productivity standards are met, and responds to high-risk clinical situations when necessary. This role requires strong clinical judgment, attention to detail, the ability to assess and manage risk, and the capacity to lead teams in fast-paced, high-pressure environments. The Manager must demonstrate strong leadership, communication, problem-solving, and organizational skills while maintaining a commitment to compassionate, person-centered care.

This position requires a highly motivated professional with experience in crisis intervention, staff management, program operations, and behavioral health systems.

Clinical Leadership & Crisis Response

• Provide oversight and clinical guidance for adult and children's mobile crisis response services operating on a 24/7 basis.
• Ensure crisis services are delivered in a timely, clinically appropriate, trauma-informed, and culturally responsive manner.
• Support staff in conducting comprehensive behavioral health crisis assessments, suicide risk assessments, homicide risk assessments, safety planning, de-escalation, and stabilization interventions.
• Provide consultation and support for high-risk, complex, or emergent clinical situations.
• Assist with crisis response coverage and direct service delivery when staffing shortages or critical incidents occur.
• Review clinical documentation for accuracy, quality, compliance, and medical necessity.
• Ensure proper assessment of psychiatric, behavioral, environmental, social, developmental, and safety concerns for both adult and child populations.
• Promote least restrictive interventions and diversion from unnecessary hospitalization, incarceration, or emergency department utilization whenever clinically appropriate.
• Coordinate with hospitals, law enforcement, schools, child-serving agencies, emergency departments, courts, and community partners regarding crisis response and continuity of care.
• Monitor adherence to evidence-based and best-practice crisis intervention models.

Operational & Program Management

• Manage day-to-day operations of 24/7 mobile crisis teams, including scheduling, staffing coordination, workflow oversight, and service delivery monitoring.
• Ensure adequate staffing coverage for all shifts, including evenings, weekends, holidays, and on-call responsibilities.
• Develop and implement operational procedures that improve workflow efficiency, productivity, response times, and service quality.
• Monitor key performance indicators, productivity expectations, response metrics, documentation timeliness, and program outcomes.
• Identify operational challenges and implement process improvement strategies to streamline services and improve team effectiveness.
• Ensure compliance with state, federal, Medicaid, licensing, accreditation, and organizational standards.
• Participate in program planning, policy development, strategic initiatives, and quality improvement activities.
• Maintain accurate records, reports, schedules, incident documentation, and operational data.
• Participate in after-hours leadership support and crisis escalation management as needed.

Staff Supervision & Development

• Provide direct supervision, coaching, mentoring, and performance management for clinical and support staff.
• Conduct regular staff meetings, supervision sessions, case consultations, and performance evaluations.
• Foster a supportive team culture focused on collaboration, accountability, professional growth, and staff wellness.
• Provide ongoing training and continuing education to staff related to crisis intervention, risk assessment, trauma-informed care, suicide prevention, de-escalation, documentation standards, child/adolescent behavioral health, and safety procedures.
• Assist with onboarding, orientation, and competency development for new staff members.
• Identify staff training needs and develop…