Team Lead, Case Management - Integrated Care

Job Summary

Team Lead, Case Management Integrated Care is responsible for providing support, direction, and assistance to Case Management (CM) staff.

• Give effective and timely feedback to staff regarding performance outcomes and progress toward goals.
• Monitor work allocation to maximize output and effectiveness of staff.
• Provide daily oversight of scheduling and attendance of personnel.
• Monitor performance of staff members through ongoing audit process.
• Provide ongoing training, mentoring, coaching and disciplinary action as needed.
• Conduct regularly scheduled one‑on‑one meetings with personnel.
• Coordinate team‑specific orientation and training.
• Manage inbound referrals to CM and appropriately triage them to facilitate the CM process.
• Serve as interdepartmental liaison for issues related to CM/Outreach services.
• Network with other departments to gather and/or share information.
• Might feel comfortable with public speaking and ongoing training of facility staff.
• Assist with development of Case Management/Outreach processes that facilitate cost‑effective service utilization and appropriate levels of care.
• Perform any other job duties as requested.

• Associate’s Degree in healthcare or equivalent years of relevant work experience is required.
• Bachelor of Science/Arts Degree is preferred.
• Minimum of three (3) years of clinical experience is required.
• Three (3) years of long‑term care, waiver or Case Management is preferred.
• Managed Care experience is preferred.
• Medicare/Medicaid Experience is preferred.
• One (1) year of management experience is preferred.

• Basic computer skills.
• Proficient in Microsoft Office.
• Communication skills.
• Prior supervisory skills.
• Ability to work independently and within a team environment.
• Attention to detail.
• Familiarity of the healthcare field.
• Critical listening and thinking skills.
• Training/teaching skills.
• Negotiation skills/experience.
• Proper grammar usage.
• Time management skills.
• Proper phone etiquette.
• Customer service orientation.
• Decision making/problem solving skills.
• Leadership skills and experience.

• Current, unrestricted Registered Nurse (RN) license in state of practice is required.
• Certification in Case Management (CMC) is preferred.
• Influenza vaccination is a requirement for this position. Care Source requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment.
• Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified.
• Care Source adheres to all federal, state, and local regulations.
• Care Source provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position.

General office environment; may be required to sit or stand for extended periods of time.

Salary Range: $72,200.00 - $.

In addition to base compensation, employees may qualify for a bonus tied to company and individual performance. Care Source provides a substantial and comprehensive total rewards package.

Care Source is an Equal Opportunity Employer.