Visual Keyholder- Shoppes at Bel Air

Overview

Overall

Job Summary:

Working at the heart of a fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with H&M. You will actively drive sales in the store and are responsible to implement the Visual Identity.

The Visual Keyholder will meet the expectations of customers and colleagues, and follow H&M procedures and standards.

This position reports to our Store Visual Manager (Based on volume).

• Sales and profit: The Visual Keyholder will set garment presentation on the Sales Floor and Windows according to the Commercial Handbook. Together with the Department Manager, determine additional commercial opportunities in the store within H&M brand guidelines. Execute floor moves based on those joint discussions.
• Fashion Knowledge: Ensure you are up to date with current fashion trends. Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards.
• Direct Customer Service: Meet customer expectations on direct service according to H&M standards and support the store to achieve an excellent customer experience.
• Indirect Customer Service: Follow up on the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store. Create a clear red thread from windows to A-area with wearable buying suggestions. Ensure high-quality garment presentation daily with the store team. Maintain clear customer flow through fixture placement and navigation in line with H&M standards.
  
  Launch and maintain all sales campaigns and activities on time and according to H&M standards.
• Commercial Routines: Together with the Department Manager, follow up on store KPIs and initiate actions to reach store goals and budgets. Adapt the store planning according to store needs and budget from the Commercial plan. Complete and take action on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities.
• Visual Store Operational Routines: Complete sample picking and floor moves to create clear stories and wearable buying suggestions. Complete all sales floor and window morning routines daily before opening. Ensure quantity and condition of all incoming visual props and marketing material with a sustainability mindset. Keep visual room organized and safe. Keep all visual materials current and share seasonal changes with the team.
  
  Paint and maintain windows as necessary.
• Team: Support the Store team to enhance customer and working experience in-store through coaching and development. Ensure that all legal requirements and H&M policies are fulfilled with the Store Management team.
• Training and Development: Evaluate and develop visual and commercial skills of the store team through regular visual training for all colleagues to support garment presentation in line with the Commercial Handbook. Maintain overview, follow up, and provide feedback while executing floor moves with the store team. Seek Visual Merchandiser potential for succession.
• Communication and Legal Requirements: Ensure that all communication in the windows and sales floor complies with local legislation.
• Back of House Routines: Perform all store routines, including opening and closing, by following all Company practices and procedures. Work with timekeeping and scheduling system including approving timesheets. May be assigned overall store responsibility in the absence of Store Manager or Department Manager when opening and closing store.
• Security: Promote employee and customer safety. Resolve health and safety, legal, and security issues. Address loss prevention and safety issues that may occur while on duty and escalate as needed to the management team.

What You’ll Need to Succeed:

• Inclusive, positive, creative, and willing to learn on the job
• Passionate for customer service and helping people find their style
• A multi-tasker who enjoys working in a fast-paced environment with an eye for detail
• 1-2+ years of…