Member Specialist

Position Summary

Position Summary...

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas. Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions. Locates merchandise.
• Promotes the company's products and services. Zones the area. Arranges and organizes merchandise. Assists members with transporting items. Maintains a safe shopping environment.
• Maintains exit areas. Reviews member receipts. Acknowledges the member and identifies member needs.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures and ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures. Teaches new technology and tool functionality. Delivers new programs rollout training. Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns. Zones the area. Arranges and organizes merchandise. Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
• Works as a team; building strong and trusting relationships; communicating with impact, energy, and positivity to motivate and influence.
• Strengthens the team by helping, developing and mentoring others; recognizing others’ contributions and accomplishments.
• Acts with integrity, maintaining the highest standards of ethics and compliance, modeling Walmart values, holding oneself and others accountable, supporting Walmart’s goal of becoming a regenerative company.
• Acts in a selfless manner and is consistently humble, self‑aware, honest, fair, and transparent.
• Serves customers and members:
  Delivers results while putting the customer first. Makes decisions based on reliable information; balances short‑ and long‑term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strives for excellence: displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; drives continuous improvements; is open to and uses new technologies and skills; supports others through change.

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• Other benefits include short‑term and long‑term…